[Resolved] Voltas — ac unit not cooling | |||
Dear sir, I am writing this letter to grab attention on my issue. I have registered a complain regarding my ac unit is not cooling on 14th of april. With few disputes with the service center i have registered a complain with you on 18th of april. Till now voltas authorized ac service center is not able to resolve my issue. Dear sir please pay attenion on these points: 1. After submitting a complain your service center personal asked me to pay much more amount. 2. He left my indoor unit opened for about 7 to 10 days and visited to my place after the interference of mr. Kailash chandra sharma. 3. After 5 to 7 days he came and work with outdoor unit (Fill the gas). 4. After that he said all the things are right now there must be no issue with your unit but after that also the problem remains same. 5. Aftre so many calls and appointments he came on 10 may and took my indoor unit with himself for testing and told me that within 2 days it will be ok and get installed on my place. 6. Once again after so many calls and he came on 22nd of may and installed my ac indoor unit. 7. I called him on 23rd and told him about the issue that remains same. But now till today he is not able to visit to my place. Now i just want to know sir is this the way to handle a consumer that is trusted on you only. We have purchased the ac from voltas and was the happy customer till date but sorry to say that your service team is not as per the standard of you. If a single problem is not resolved after 50 days during the summer time that is the most required time for ac then please tell me what is the use of my ac. I request you to kindly interfere in between the issue and try to resolve my issue asap. Regards Was this information helpful? | |||
Jul 13, 2019 Complaint marked as Resolved Voltas customer support has been notified about the posted complaint. Verified Support Jun 07, 2019 Voltas Customer Care's response Dear Saurabh, We assure you our team is working on your concern and request you to allow us some time. We will get in touch with you shortly. Regards Voltas Online Team | |||
 3 Comments | |||
Comments
Dear Sir,
I am writing this letter to grab attention on my issue. I have purchased a voltas ac from ludhiana split ac on 1 june 2019 registered a complain regarding my AC installation on same day by dealer but local service center take no interest to install my ac i called many times to customer care (near about 100+ times) nut nobody helps me in the end customer care provide me asm contact number they helps me and installed my ac with his involvement otherwise mr surinder([protected]) the service center head refuse to install my ac due to peak season means i m not important in peak season ac istalled my home at 3rd june 11.30 pm (time noted) and technician installed ac and its not cooling the told me that its takes about two hours in the starting i agreed and they go back but after full night ac doesn't cooling little bit i again complaint in customer care they always told me that we take your complaint on urgent base and priority but after so many calls result is zero i again called to asm chawla ji they take concern and send techinician from other service center after full day now but technician just come to me to check the fault only not solving it they said me to we send other techinician with gas filling cylinder but now i involved branch head mr yash arora ji but they also can't be able to solve my problem and take time after time 3 pm to 4 pm to 5pm to now 6 pm and i am so harrased with voltas company its my life's big mistake to choose this type of company no body helps me but given false commitment ho jayega santawna rakyie. in this time when ac is must needed they take my problem lightly please check my call record overall to customer care near about 250+ asm 50+ branch head 20+ service center countless but nobody solve my problem so harrassing.
neetu
mobile [protected]
I am writing this letter to grab attention on my issue. I have purchased a voltas ac from ludhiana split ac on 1 june 2019 registered a complain regarding my AC installation on same day by dealer but local service center take no interest to install my ac i called many times to customer care (near about 100+ times) nut nobody helps me in the end customer care provide me asm contact number they helps me and installed my ac with his involvement otherwise mr surinder([protected]) the service center head refuse to install my ac due to peak season means i m not important in peak season ac istalled my home at 3rd june 11.30 pm (time noted) and technician installed ac and its not cooling the told me that its takes about two hours in the starting i agreed and they go back but after full night ac doesn't cooling little bit i again complaint in customer care they always told me that we take your complaint on urgent base and priority but after so many calls result is zero i again called to asm chawla ji they take concern and send techinician from other service center after full day now but technician just come to me to check the fault only not solving it they said me to we send other techinician with gas filling cylinder but now i involved branch head mr yash arora ji but they also can't be able to solve my problem and take time after time 3 pm to 4 pm to 5pm to now 6 pm and i am so harrased with voltas company its my life's big mistake to choose this type of company no body helps me but given false commitment ho jayega santawna rakyie. in this time when ac is must needed they take my problem lightly please check my call record overall to customer care near about 250+ asm 50+ branch head 20+ service center countless but nobody solve my problem so harrassing.
neetu
mobile [protected]
Voltas Customer Care's response, Jun 7, 2019
Verified Support
Dear Vikram,
Thanks for sharing the requisite details with us. Please be assured that we are working on your concern and we'll get back to you soon with an update.
Regards,
Voltas Online Team
Thanks for sharing the requisite details with us. Please be assured that we are working on your concern and we'll get back to you soon with an update.
Regards,
Voltas Online Team
I think this voltas customer care is no use. They dnt do anything. Its very big mistake to buy AC. Can you imagine that installation dnt know properly and nect day after installation only leakaging happening. I am screaming and telling customer care guys to followup my request.
Such waste people are working.I just hate it
Such waste people are working.I just hate it
Voltas Customer Care's response, Jun 7, 2019
Verified Support
Dear Customer(Nipuna Sri Eerapu),
We are sorry for the experience you had. Please share your complaint number or mobile no. and we will put all our efforts in trying to help you out.
Regards,
Voltas Online Team
We are sorry for the experience you had. Please share your complaint number or mobile no. and we will put all our efforts in trying to help you out.
Regards,
Voltas Online Team
Voltas Customer Care's response, Jun 15, 2019
Verified Support
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+91 22 6665 6666
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2nd Floor, Voltas House, B Block, Chinchpokli, T B Kadam Marg, Cotton Green, Mumbai, Maharashtra, India - 400033
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Product Name - VOLTAS 320 vise cooler
customer Details - K chandrasekaran, villupuram, Ph No[protected]
Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further assistance, please write to us at voltas.socialmedia@gmail.com.
Regards,
Voltas Online Team
We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.socialmedia@gmail.com.
Regards,
Voltas Online Team