[Resolved]  Voltas — Ac - vertis pluto 1.5 split

Address:	110075
Website:	www.voltasac.com

My name is ton and i happen ti sue to air conditioners from voltas. To my absolute disappointment, i have realised that i should have opted a different product.

1) one of my ac’s had some problems and we called voltas on 9th april 2016 and the complaint number given to me was [protected]. A technician from one of voltas’ authorised centre (Better air conditioner, budhella market, vikaspuri, new delhi -18) came on 10th april, gave an estimate, took inr 1350 as advance and said he will visit the next day as he did not have the necessary equipment to fix it.
The next day, no one turned up. When we called the number on the receipt, the lady who attended the called said we had cancelled the service request. My first question is - how to you cancel a service request by paying advance?
Anyway, we finally got them to turn up on the fourth day after much hassles. The technician (Azim) supposedly fixed all the issues and changed some parts as well and gave me a bill of approximately inr 5000 with a 3 month service warranty.

2) after one month. The ac gave us the same problem and we called voltas (Complaint number - [protected]). Some technicians turned up from a different service centre and they said since this is in warranty, we should call better air conditioner, budhella market, vikaspuri, new delhi -18. They co-ordinated and the latter send a technician (Istiyaq). After trying to figure out what the issue was, he said he will fix the pressure of both the units and come back on 19th to ascertain the issue and fix in thereafter. We have been trying to reach them since then and today, when we finally got in touch with them, they gave one excuse or the other (Send us the bill photocopy, who was the tea etc by a supervisor named vinay)

3) after all this nonsense, we finally thought we should take this up with voltas customer care and when we called and asked for a manager, the first rep (Samreen) simply disconnected the phone. The second time, santosha transferred the call to a supervisor called dinesh who didn’t even acknowledge to our issues and exhibited a very laid-back attitude and upon hearing our frustrating experience with voltas, he simply hung up the phone. A customer service supervisor disconnecting a call after the consumer has gone through such an experience with the company? Thats so strange, and uncomfortable.
My issue still has not been fixed yet and i am disappointed. I should not have trusted the service level and should have opted for an international brand. More than 50 calls to get one issue fixed? Thats as bad as it can get. As i regret my decision, i would have to exchange both these ac’s for another brand.
I am wondering if there is anyone in voltas who listens to consumers as i write this mail.

Sincerely,
Ton
Dwarka, new delhi