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[Resolved]  Voltas Ac — warranty certificate not received

Address:New Delhi, Delhi, 110086

Hi,

I bought voltas window ac (Voltas window ac 185 dza (Deluxe) on 28th feb 2020 and still i have not received the extended 5 year warranty ceritificate. I got a message which said the warranty has been mailed, but i haven't received it yet.

Kindly see to it that the warranty certificate is mailed asap.

Here are the ac details:

Window ac
Capacity 1.5ton
Purchased on: 28th feb 2020
Purchased from: talwar electronics
Serial no.: 4011283b19kc34418
Voltas window ac 185 dza (Deluxe)

Thanks!
Shashi prakash
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Apr 20, 2020
Complaint marked as Resolved 
Voltas customer support has been notified about the posted complaint.
Verified Support
Mar 12, 2020
Voltas Customer Care's response Dear Shashi,

We are sorry for the experience you had. Please write to us about your problem with your complaint number or registered mobile number at voltas.[protected]@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team
Verified Support
Mar 20, 2020
Voltas Customer Care's response Dear Shashi,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team
Complaint comments 
2 Comments

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Comments

The fan in the outdoor unit is not working . The blade is making some sound may be there is a crack. It need to be replaced. Due to the issue the AC is not working. Need to be resolves soon.
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Voltas Customer Care's response, Mar 28, 2020
Verified Support
Dear Preeti,

We are sorry for the experience you had. Please write to us about your problem with your complaint number or registered mobile number at voltas.socialmedia@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team
Voltas Customer Care's response, Apr 6, 2020
Verified Support
Dear Preeti,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.socialmedia@gmail.com.

Regards,
Voltas Online Team
[protected]

Reply
Voltas Customer Care's response, Apr 3, 2020
Verified Support
Dear Vijay,

Due to govt regulatory guidelines on Covid-19, we have suspended our call center services till 14th April. Our field services are also likely to get impacted. Our services will resume on 15th April 2020.
Stay home and be safe.

Thank you.

Regards,
Voltas Online Team

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