[Resolved]  Voltas — Air conditioner technical team lacking skill sets

Address:	New Delhi, Delhi, 110085
Website:	www.voltas.com

Hi Team,

I have a long-term customer relationship with Voltas and I know the brand by its quality and service. However to my utter dismay the technical team doesn't carry proper skill sets. I am a Chartered Accountant and a lawyer by profession and I work with a one of the largest MNCs. I do not get time to follow up with technical consultants. In the end week of May, my AC stopped cooling effect. I have a small kid at home and it was scary to listen to such kind of noise. I immediately called your technical consultant. I could have choosen to call a local consultant from a nearby shop, however I trust your brand and skills, therefore called the Customer Care. Your consultant (Ravi) visited my home after couple of days and told us some technical errors of gas leakage and all and un-installed it and delivered it after repairing. They charged us Rs. 5100. The moment he went the same problem cropped up and we called the customer care where they said they will send a senior technical consultant. RP Singh from your technical dept visited us that but could not rectify the problem. Next time he sent another consultant but in vain.
The fourth consultant (Deepak) also visited recently, however couldn't diagnose the problem. I would like you to understand that we are suffering because of all this un-fruitful visits and if we cannot use an AC during the summers, then whats the use. The problem has not been rectified rather aggravated as now it doesn't have a cooling effect and it stops suddenly after making a loud noise. We asked our electrician and he is of the view that the AC is impacting the MCB and it might give a short circuit in case you operate it again and again. I would like you to answer me immediately and get the same rectified asap. I would not tolerate in case the situation becomes worse by giving a short circuit when I have a small kid at home.

Regards
Sunita Malhotra
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