[Resolved]  Voltas — air conditioner/after sale service is very poor

Address:

C102, Jigar colony, moradabad, Moradabad, Uttar Pradesh, 244001

Dear team

This is with reference of your below mentioned text message received on 20 sep 19,

Request no [protected] has been cancelled. Reason : estimate not approved. Call [protected] or escalate to [protected]@voltas.com for assistance.

I had purchased your a. C on 03.05.16 from m/s durga spares shop, moradabad, 244001.

After 1 year the air moving swing machine got stop working, i simply inform the seller, as that time they itself giving the after sale service.

His engineer came and after checking it, that swing motor need to be change, and he carriedout our a. C motor himself and said that machine part will come from company,

Season passed away we forget to remind him, this process continues repeat in 2017 and 2018.

Now i again visit at durga spares for same issue, now he is saying that service centre is now being controlled by company itself.

After calling on customer care number, they registered my problem and start sending me the text messages.

Engineer visited here only once and asking for old motor which is with durga spares shop.

Now again your engineer said that, machine part will come from company,

Don't know whats wrong with the voltas company, who is manufacturing the ac where part is not available with company itself.

Thanking you

Puneet purbi
[protected]
Enforcement officer