Voltas — Air conditioner,outdoor fan problem

Address:	Ernakulam, Kerala, 682038
Website:	voltas

I purchased voltas 1.0tsac air conditioner from J k Enterprises kochi on 09.05.2016. After installation the very next day it started and within short time the ac wasnt providing any temperature change that is, there was no coolness and it stopped working. we contacted the person who installed and he told it is not the mistake of installation. On 13th we registered a complaint to your company and message came that appointment fixed on 17th (after four days) . One man came from there and found out that complaint is with outdoor fan. replacement necessary and promised to come back with new part. Till now nothing happened. today is 20th may and rain is going to start. Two old people are staying in the house and from morning to evening they are waiting for voltas people.

Being a leading company very pathetic situation is this. Very very bad service and response. Spending Rs.30000/- for ac now purpose is not done and also suffering by calling and writing to you. I want immediate solution for this. i don't want to hear story or sorry but solution . Otherwise i will go to consumer court for justice. do necessary things now itself. my complaint registered no: [protected]