[Resolved] Voltas — Air cooler cooling prob and side door lock is broken.

Tejokrishna

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh, 500061

Hello sir, I am from Warasiguda, secunderabad. I purchased the Voltas VA W50MW cooler on 1st April 2017. From first day onwards cooling is not working. I complained to customer care on 2nd April and got a message with complaint number([protected]). They told me the issue will resolve within 24 working hours. From that day onwards I made calls to customer care for many times and made a conversation with 3 higher position employees in voltas. And made a conversation with vighneswara solutions which is providing service for voltas in my area. They told me that they will take the responsibility to resolve the issue. Till today no one is came to my home and didn't check the problem. It's really annoying service providing by the Voltas. I request you to please resolve the issue immediately. Else replace the unit or take back the unit and return my money. So that I can purchase the another cooler.

Tejo Krishna. Y
H.no:[protected],
Boudhanagar,
Warasiguda,
Secunderabad-500061.

Was this information helpful?

No (0)

Yes (0)

May 14, 2017

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

Verified Support

Apr 11, 2017

Voltas Customer Care's response Dear Customer (Tejokrishna),

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team

Apr 13, 2017

Updated by Tejokrishna Very annoying service providing by Voltas. In last 5 days I made a conversation for two times with area head Devender(secunderabad). He told me that they will send service engineer. Till now no one is came. On 12th vighneswara solutions person made a call to me at 1pm and they sending the person. I came to the home in 40 degrees above temp from my office (5 km distance). I wait for 2 hrs and returned to office. They didn't sent the service engineer. Today he told me service engineer got summer stroke and returned back from the field.AFTER NOON someone made a call and told me service engineer will come before 8pm. But they didn't came again. What's wrong with Voltas i don't know. Ppl always telling lies. And giving me problem. Till today 12 days are gone. But service engineer didn't came to my home and didn't rectified my problem. Very very annoying service. I really disappointed with purchasing of this Voltas cooler.

Verified Support

May 16, 2017

Voltas Customer Care's response Dear Customer (Tejokrishna),

We hope your concern is resolved. Please drop us an email at voltas.[protected]@gmail.com in case you need any further assistance.

Regards,
Voltas Online Team

Related Voltas reviews

View all 4394 Voltas Reviews

Comments

paramvir.singh

from Noida, Uttar Pradesh

I purchase Voltas AC 1.5 ton 5 star AC on 16 April 2016 from Arora home collection Kalkaji new delhi, but at the time of purchase it is not working . I complained many times but I got no solution.still it is not Working.

Voltas Customer Care's response, Apr 11, 2017

Verified Support

Dear Paramvir Singh,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at voltas.socialmedia@gmail.com.

Regards,
Voltas Online Team