[Resolved]  Voltas Airconditioner — no cooling, major issue

Address:MOHD ARIF ADVOCATE, E-1/A, First Floor, Abdul Fazal Enclave-1, Jamia Nagar, New Delhi-110025. Mob: 9268147995 & 8512805933., New Delhi, Delhi

I have purchased one voltas a/c, 1.5 ton window 185lzh (5 star) on 11th may, 2019 from v. K. Electronics, badarpur, new delhi-44, vide invoice no. Vk/19-20/1197.

Since the purchase of above a/c, it has not been cooling properly, now for last 5 days, there no cooling at all. It is almost complete breakdown of a/c. I made a complaint yesterday, the service technician found that there is gas leakage in a/c.
It is now only 3 months and there has been complete leakage of gas in such short period. It is a very poor quality issue and a manufacturing problem.

I alongwith my whole family is suffering due to non-functioning of above a/c causing us to face a traumatic condition where the requirement of a/c was the must.

In view of the above, kindly replace the above a/c or refund the value of it. Failing on your part to discharge your duty towards me to redress my above problem, i would be constrained to initiate legal recourse available to me as per law.

Mohd arif advocate,
E-1/a, first floor, abdul fazal enclave-1, jamia nagar, new delhi-110025.
Mob: [protected] & [protected].

Also at
Chamber no. K-153a, tis hazari courts, delhi-110054.
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Nov 1, 2019
Complaint marked as Resolved 
Voltas customer support has been notified about the posted complaint.
Verified Support
Sep 11, 2019
Voltas Customer Care's response
Dear Arif,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further assistance, please write to us at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team
Verified Support
Sep 30, 2019
Voltas Customer Care's response
Dear Arif,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team
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