Voltas — bad quality of product & service

Address:

Ahmedabad, Gujarat, 380015

I have been using voltas acs for 15 yrs. Recently exchanged my old voltas & bought new voltas 5star window ac from vijay sales @ sg road, ahmedabad, delivery note no. (243-dev06-17sdn 126 date:[protected]

Company offers 2 free service within 12 months from date of purchase.

Firstly the service representative doesn't turnup on given date & time, secondly every time he does service the ac starts making noise and need to keep following him with repeat complaint.

For 2nd service again the representative came after the warranty period and this time some abnormal noise started coming post his service. He didn't come after repeated follow-ups and now asking for a paid visit to attend the same.

The question is not of paying money
The question is whether service is for up-keeping of the product or damaging it?

And if anything went wrong while servicing then why not getting that fixed & why been asked the customer to pay without even attending it.

In anticipation of a response and prompt resolution to the complaint or changing the piece