[Resolved]  Voltas — bad service experience

Address:

Aligarh, Uttar Pradesh, 202001

Sir,

I have a voltas 1.5 ton split ac, the problem with the ac was leakage of water from indoor unit, so i booked a service from voltas customer care with request no. [protected] on

Date[protected], i choosed a plan of wet service (Water wash) worth rupees 500/-

And it was serviced by voltas technician on date[protected].

Before servicing i told the service technician about the water leakage issue from the indoor unit, he assured me that it will be done after cleaning the condenser coil with water, and in case it is not done he will check again.

Sir, after servicing the ac all day and night water was leaking from the air conditioner and it was not cooling properly after servicing, and when next day i checked the air conditioner myself, i saw the coils of air conditioner filled with huge amount of dust as it was not cleaned properly,

I am very disappointed with the service quality, from the next day of service i have called voltas customer care many times, they always assured me that it will be done within 24 hours, but no one came to solve the issue, after 2-3 days voltas send a new technician, he told me that water leakage will not stop as ice is coming on evaporator,

My air conditioner is not cooking properly after service.

Voltas second service technician broke my air conditioner cover while servicing,

I have also made a video of my air conditioner in which you can clearly see voltas service, boltas service technicians are fooling customers, i will never take the services of voltas and i will also tell other people not to take services of voltas.

Ayush pathak

Request no [protected]