[Resolved]  Voltas — Being harassed by your team of customer care and technicians

Address:

New Delhi, Delhi, 110092

Dear sir

I had bought a voltas split a. C. On 3 may 2014 from kalpana digital world delhi. It was a hot and cold a. C. (1.5 ton).
During last winter i faced some issue of a. C. Not working properly — stopped warming and there was some abnormal sounds in the machine. So i stopped using it and did not use it in winter.

I registered a complaint on 30.03.2017 evening that i want servicing of my a. C. And resolution of any technical issue that i had noticed in last winter. I was given a reference number — [protected]

And was told that technician will call me up within 24 hrs and come. I told the executive that i want technician to come on 31.03.17 (As i am available). The executive told ok. Next day i. E. On 31.03.17 i called customer care again in the afternoon as i didnt get any call from any technician. I was told by the executive that "i am putting your number in the top priority list. And very soon a technician will call you up." however i did not get any call on 31.03.17.

On 01.04.17 (Saturday) i got a call in evening around 4 - 5 pm that "we want to confirm your address." i told the executive that i have already told all details on 30.03.17 only and if there was any issue regarding address then you should have called me earlier. I told the address again. When i asked the executive that is any technician going to come tomorrow (Sunday) as it was already around 4 pm when we talked then she told technicians dont work on sunday. I told her that then i want the technician to come on tuesday (04.04.17) as i will be free on that day. She told ok technician will call you up and come.

I did not get any call on sunday 02.04.17 as well but got an sms in sunday evening — "your request no [protected] has been cancelled. Reason customer reschedule please call at helpline [protected] (24x7) for further assistance." on my registered mobile number.
I called customer care again at the same time and got greetings in some south indian language (Though i had opted for hindi language) and told whole story in english.. The executive listened silently and interacted in english. Then when i was done telling whole story then he asked me — this is the "tamil" language department, i am arranging you a callback from hindi/english department.
I waited for the callback but didnt get any. Instead i got this sms —
"dear voltas customer, your accessories rates request no is [protected]. For any further assistance please call our helpline [protected] (24x7)." while i had never enquired about any "accessories rate".

I just dont know what has happened to the "tata" voltas company which used to be such a great brand. I had options of buying other a. C. But i bought a tata product as i trusted its name. And now this is what i am getting..

Kindly do the needful.

Thanking you
Thakur shivesh vijeta

Registered phone number — [protected]

Add — i. P. Extension, patparganj, delhi-92