[Resolved]  Voltas — cassette ac is not working

Address:209311

Dear sir,

Three nos. Cassette acs are installed in our control room. Servicing of same has been done by your service center in the month o feb-2018. Again one of the ac stop working, only red light glow and there is water leakage from another unit. Healthiness of acs in control room is essential for transmission grid operation.

Kindly depute your service technician at following address:

Powergrid corporation of india ltd.
765/400 kv gis substation
Vill: khanchandpur, post: barah, rania, kanpur dehat-209311

Contact person: md ashraf, dy manager (Am), mob: [protected]
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Jun 6, 2018
Complaint marked as Resolved 
Voltas customer support has been notified about the posted complaint.
Verified Support
Apr 28, 2018
Voltas Customer Care's response
Dear Customer(md ashraf),

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team
Verified Support
May 02, 2018
Voltas Customer Care's response
Dear Customer(md ashraf),

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.
Have a nice day.

Regards,
Voltas Online Team
Verified Support
Jul 06, 2018
Voltas Customer Care's response
Dear Customer(md ashraf),

Hope your concern has been resolved as per your satisfaction. Please feel free to contact us at voltas.[protected]@gmail.com in case you need any further assistance.

Regards,
Voltas Online Team
Complaint comments 

Comments

It is very unfortunate that without attending the problem, you have closed the complain. This is not expected from VOLTAS.

Please depute your representative to attend the problem urgently.

Regards
Voltas Customer Care's response, May 9, 2018
Verified Support
Dear Customer(md ashraf),

We have re-escalated your concern to our team. Request your patience in the interim.

Regards,
Voltas Online Team
Voltas Customer Care's response, Jul 6, 2018
Verified Support
Dear Customer(md ashraf),

Hope your concern has been resolved as per your satisfaction. Please feel free to contact us at voltas.socialedia@gmail.com in case you need any further assistance.

Regards,
Voltas Online Team

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