[Resolved] Voltas — charging fee for replacing faulty part under warranty | |||
Hi, I have purchased a window ac in 2017 of voltas with 1 year on product and 5 year on compressor warranty. After 1 year ac compressor stopped working. When i asked for service under warranty. Voltas told i will be charged 2200 for gas filling and 350 for visiting charges. However gas is full in ac. I asked him why i will pay for gas if it is full and your under warranty part is faulty. Voltas told while replacing compressor we have to empty gas. Issue is that why i will pay for under warranty part repair process. I am not asking them to refill gas. They are emptying that on their understanding. I just want under warranty part to be repaired. Was this information helpful? | |||
Jul 26, 2018 Complaint marked as Resolved Voltas customer support has been notified about the posted complaint. Verified Support Jun 16, 2018 Voltas Customer Care's response Dear Sunil, We are unable to view your contact number due to some technical issues. Please share your register mobile number or complaint number with us at voltas.[protected]@gmail.com or via DM on the below link: - https://bit.ly/2t42rqH Regards, Voltas Online Team | |||
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We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.socialmedia@gmail.com and we will put all our efforts in trying to help you out.
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