[Resolved]  Voltas — Complaint of Voltas Air Condition bill purchase date 17May2015

Address:

New Delhi, Delhi

Dear Team Kindly note hat I have purchased Voltas 1.5tonne window ac on 17.05.2015 from santosh enterprises vide bill no 076, book no 02 (refer bill copy attached with). Its not even a month has gone and it has already been a nightmare for me. Since the last 24days I and my family has been bearing this hot summer season even after buying your brand new air conditioner. After working for 15days fine then after it has gone obsolete. a) On 05.06.2015 air conditioner was not working then your customer care person send your representative who changed condenser and suggested me to change stablizer so I got new stablizer installed again. However later in couple of hours it again stopped working then again i called you guys then representative came again and suggested motor is not working therefore it has be changed. b) On 07.06.2015 he came again with motor however he brought scrap motor which didnt work so he said he will come again with new motor. Also he told me that air conditioner's remote has also not been working. He also promised that in next 2days I will bring new motor, remote & censor parts and thenafter air conditioner will be all right. Since then I have been calling your customer care and your service representative to repair my air conditioner but it seems your company policy is just sell your product and forget about it. Kindly take this mail very seriously as me and my family is bearing this scorching heat even after paying you company for branch new air conditioner. I may have to bring this mail to the knowledge of consumer court and media if not resolved in next 2-3days at most. Look forward for prompt action. If possible kindly replace this air conditioner with your new air conditioner as I have lost faith & trust. Regards Nitin Jain [protected]