[Resolved]  Voltas — complaint on rate of spare parts and charging of gas/

Address:

At- Brajamohanpur PO/Dist:- Deogarh. Near Circuit house. PIN:- 768108., Sambalpur, Odisha

I have lodged complaint for repairing of my voltas ac vide request no.[protected] and same has been attended to on 30.06.2019 with replacement of condenser and charging of gas. There was leak in the condenser so the gas leaking for which no cooling was felt. The technician from the service center of sambalpur was deputed for the purpose. After a through checking they got the fault with condenser where in the gas was leaking. So they advise me to replace the condenser. Accordingly i agree to it and the technician contacted to sambalpur service station and asked them to send one condenser which was received at deogarh and got replaced.
Here doubt has been arised on the cost of the condenser. Previously i have contacted with the service station regarding rate. They intimated me that the cost of the condenser is about rs.3500/-, but the technician collected rs.4700/- towards the cost of the condenser. The condenser was supplied to me without any bill supported with the article. Arbitrarily they have collected rs.4700/-. Secondly, as regards the charging of gas, the technician intimated me that 1300 mg gas required for the first charge. Doubt has been arises whether they have filled up 1300 mg gas in the ac? And collected rs.2200/- towards the gas. Thirdly, i have received sms message from you " your requested no.[protected]is resolved. Fe collected rs... (Not mentioned). At this stage we are in darkness please clarify me that whether i have paid the correct amount and trty to intimated the cost actually they collected from us and the actual price of the condenser and procedure to check regarding filling of gas actually how much they filled in.