[Resolved]  Voltas — complaint - unattended and unresolved issue for air cooler

Address:

C-3, jaldhara complex, near mejwani hotel, kolhewadi, sinhagad road, Pune-411024, Pune, Maharashtra

Voltas complaint request no-[protected]

My air cooler - tower cooler 25l vm-t25mh. Voltas 4810050b17l006234 purchased on 04/02/2018 (Warranty for 2 years) faced motor issue and the main motor needs to be replaced. I have been calling vijaykumar sutar ([protected]) everyday, but he shows no interest in solving the issue. After lot of efforts, he finally agreed to send his mechanic to check the cooler. He checked the cooler and told that the motor needs to be replaced. But since more than 50days there is no show from vijaykumar nor the mechanic. I have been calling them everyday for some response. According to my knowledge, this problem is not been reported in office.
This is a complete inefficient way of work form the company side as the employee’s are not able to support the customer at this hot hour of the year.
I expect a reply to this complaint considering the amount of time i have been waiting to solve this issue.

My home address - c-3, jaldhara complex, near mejwani hotel, kolhewadi, sinhagad road, pune-411024

Mail to - [protected]@gmail.com