[Resolved] Voltas — complete negligence in services and of customer care

Kumar Soumyendra Mishra

from Kolkata, West Bengal

Address:	Khordha, Odisha, 751016
Website:	[email protected]

We gave complaint on worse condition of ac, for it's maintenance, but simply registering the complain took 3 days.. 1st customer care put our call on hold... For 1hr.. And when we messaged... Through sms, we got informed that "our customer care executive will attend to you, after 60 mins". And several "60mins"... Passed yet no call or email or message..
Then we emailed to voltas... But after 1 day... They called us to register our complaint. That event was 3days from now... And still we are waiting for service..
Is it justified that being a customer, we will receive such amount of negligence and pain in this hot season. When we try calling the care, they say monotonously that "we received your complaint, and we will be sending a person..."
Whom the voltas company doing justice...
To his customers (By not providing services) or to itself..

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Jul 29, 2018

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

Verified Support

Jun 20, 2018

Voltas Customer Care's response Dear Kumar Soumyendra Mishra,

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.[protected]@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team

Verified Support

Jun 28, 2018

Voltas Customer Care's response Dear Kumar Soumyendra Mishra,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.
Have a nice day.

Regards,
Voltas Online Team