Voltas — Compressor burnt under warranty but no hear from the co.

Address:	New Delhi, Delhi, 110049
Website:	Voltas

Hi,
I has bought this voltas ac 1.5ton whose compressor burnt and is under warranty. After repeated complaints someone from voltas service center : k-enterprises came and took the outdoor unit. Its 20 days (03.05.2016) almost we have been waiting and repeatedly calling this service centre but they say they have not yet received the compressor from the voltas so cannot do anything about it. They have even taken rs 400/= as their visiting charges. I would want a strict action on this co. So that i am able to live in this scorching heat of delhi if they replace it asap. Such co's take us for granted and think everything is possible in india.
Hope a fast action is taken on this co. So i dont suffer any more.