[Resolved] Voltas — compressor damaged

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'Masquan', Cheppanool Road,7th Mile , Taliparamba, Kannur, Kerala, India
 rafeena s on May 10, 2019
I am rafeena from taliparamba. I contacted voltas authorized service centre at taliparamba (Kannur district, kerala state-670141) for registering complaint against voltas 1.0 ton ac. They came and checked and said the compressor is damaged.ac's warranty period is not over so they said they will replace it with no cost for compressor. But while repairing the compressor they have to release the gas inside and for refilling that we have to pay inr 2500 plus 500 service charge. How it become so? Compressor is damaged and it's your duty to get it repaired as you give 5 years warranty on compressor. If you have to release gas while repairing, you should refill it at free of cost. That is basic customer right. How could they charge 2500 rupees for that? Is that the customer service that voltas is providing?
Complaint marked as Resolved Jun 25, 2019

Complaint Status

[May 10, 2019] Voltas customer support has been notified about the posted complaint.
Verified Support
Voltas Customer Care's response, May 11, 2019
Dear Rafeena,

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.[protected]@gmail.com and we will put all our efforts in trying to help you out.

Voltas Online Team
Verified Support
Voltas Customer Care's response, May 20, 2019
Dear Rafeena,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.

Voltas Online Team
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    Voltas - compressor damaged