[Resolved]  Voltas — compressor damaged

Address:

'Masquan', Cheppanool Road,7th Mile , Taliparamba, Kannur, Kerala, 670141

I am rafeena from taliparamba. I contacted voltas authorized service centre at taliparamba (Kannur district, kerala state-670141) for registering complaint against voltas 1.0 ton ac. They came and checked and said the compressor is damaged.ac's warranty period is not over so they said they will replace it with no cost for compressor. But while repairing the compressor they have to release the gas inside and for refilling that we have to pay inr 2500 plus 500 service charge. How it become so? Compressor is damaged and it's your duty to get it repaired as you give 5 years warranty on compressor. If you have to release gas while repairing, you should refill it at free of cost. That is basic customer right. How could they charge 2500 rupees for that? Is that the customer service that voltas is providing?