[Resolved]  Voltas — controller

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

We have been calling the Voltas service centre and following up with our complaints everyday since 11th June.
We had bought 3 Inverter AC's, all 1.5 Ton.

It gives an Err message in the display field and would shut down after 10 mins o[censored]sage. A complaint was raised, the technician visited but he later said that he has changed the wrong card and till has not come back with the new one. It has been a month now.

I logged another complaint with the ASM Noida.

The technician visited after 2 days and said that the controller of the outer unit is not working and will have to be changed. This is something that we knew already but it has been more than a month which has not been fixed. Everytime we call, they would say that the controller is not available in stock and will let us know. But they never do.
This is the level of incompetent service your team gives.
A number is always given by your Representative sitting in the call centre- [protected] for Apprehensive Service Centre, Ghaziabad. Nobody has ever answered this phone. Totally useless!!!

Below are a few complaint reference not for the same issues - [protected], [protected], [protected], [protected].

Please send someone with a solution to the problem and not just come to visit and check and never come back to fix your machines. Please re-direct this to the correct person and fix this.

Regd mob no: [protected]