[Resolved]  Voltas — cooler pump not functional

Address:

c/o dhirendra pratap mishra, ward no. 12, salempur, deoria, U.P., Deoria, Uttar Pradesh, 274509

Hi Team,
my name is suraj mishra. we bought a new voltas cooler 60 liters. on 1st may 2019. right after 10 days the pump started giving problem so we lodged a complaint with complaint number [protected]. after which the engineer visited and made it work. however after few days the same problem with pump came up. we again lodged a complaint with complaint number [protected] on 20th may 2019. but no one visited to resolve our issue. then on 25th may 2019 i went though a lot of people in customer care to rteach Mr. Rajnish from escalation team, who eventually connected me to the area service manager named Mr. Narendra. Who on 25th assured that issue will be resolved by maximum of 26th may. however that didn't happen. So i decided to call to on 28th mat 2019 again. and spoke to many people from customer care named, Rajesh, Ikrar, and even an escalation team representative named Dushyant. and all of them put me on hold for atleast 15 each and then never returned back on the call leading to automatic disconnection of the call. this has wasted a lot of time today staying on the call. As well 8 days since we lodged a complaint waiting for engineer's visit. who never showed up. I feel very agitated for being ignored. and have almost made up my mind tpo go to consumer forum for this poor product quality and worst service i have ever faced in my life. Can any voltas official tell me what is your opinion and what a customer should do after this?