[Resolved] Voltas — Cooling problem even after spending huge money on service

kasi85s

Address:	Tirunelveli, Tamil Nadu, 627002
Website:	Voltas

This is in reference to my complaints dated 23/03/2016 and 11/06/16.

Had a problem suddenly with cooling and raised a service request. first visit they mentioned to refill gas and charged rs.2500. again the same problem in 2.5 months time and raised another request. they mentioned to replace the condenser and refilled the gas again. charge was rs.6500. (refilling the gas twice in 3 months period - need a proper justification)

Again now having the same cooling problem. raised a complaint [protected], dated 01-nov-2016. when asked to escalate this concern mentioning that this is a repeated complaint, voltas customer care team (khalija) and voltas service team in tirunelveli (thangavelu) is very much concerned about collecting the visiting charges rs.400 for this current visit.

Totally frustrated with the way this is being handled. as a customer my concern here is, for an a/c we have spent rs. 9000 in 6 months time and still the problem is not resolved.in addition to that, irresponsible reply from voltas team is bad.
It is definitely clear that this issue is because of wrong product installation (condenser) last time or the technician is not qualified to identify the root cause of the problem.

Subramanian
[protected] / [protected]

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May 11, 2017

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

Verified Support

Nov 01, 2016

Voltas Customer Care's response Dear kasi85s,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team

Nov 03, 2016

Updated by kasi85s Update: Service technician came and mentioned that outlet cover for wire was broken by the previous service provider (Evercool) and so short circuit happened and affected the capacitor. Attached picture for reference.

Question 1: When the sevice provider is not qualified enough why should the customer be affected. What is the assurity that Rs.9000 was utilized in he right way. Did that evercool provider really change the compressor and refilled gas. Need explanation on why gas refilling happened twice in 2 months. Attached invoice for reference.

Question 2: For the affected capacitor, why would we need to pay the amount. Why should we pay the visiting charges again ?

Need a proper justification immediately. Failing which legal case will be filed against voltas.

Subramanian
[protected]/[protected]