[Resolved] Voltas — customer care executive / engineer not attend the problem even after the ac in warranty period.

Nilmadhav

from Pune, Maharashtra

Address:

GUNJAN ELECTRONICS, CHOUDWAR, CUTTACK, ODIISHA, Cuttack, Odisha, 754028

We have brought the Voltas AC 1.5 TON on 19.04.2019. from Gunjan Electronic, Choudwar From last one week, we have observed, it not worked properly ( Compressor not worked). We also complained the matter in Electronic shop as well as in customer care. But, till now, no representatives come and look into the matter. We can not tolerate the situation in summer season, hope you can understand.

In spite of giving complaint on customer care, no body resolve the issue, which is actually a shame for a multinational company like VOLTAS.
HOME ADDRES :
Q.NO.: 2RB/10,
ARC, CHARBATIA, ODISHA,
CUTTACK

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Jun 8, 2019

Complaint marked as Resolved

VOLTAS ENGG.PERSON COME TO MY HOME AND REPAIRE THE AC ..NOW, IT' S OK..

Voltas customer support has been notified about the posted complaint.

Jun 06, 2019

Updated by Nilmadhav today is the second day. date 06.06.2019. till now no engineer come and see the issue.

Verified Support

Jun 08, 2019

Voltas Customer Care's response Dear Customer(Nilmadhav),

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.[protected]@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team

Verified Support

Jun 17, 2019

Voltas Customer Care's response Dear Customer(Nilmadhav),

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team