[Resolved]  Voltas — Customer care indifference

Address:

New Delhi, Delhi, 11009

I own a voltas window AC model 4011139/2014. I called up the customer helpline to request for a technician to dismantle, service, and re-install it in a different buiding. He said total charge would be rs.1150. The technician would come the next day. I waited the whole day, and no one came. I called up again, the same thing was repeated. No one came the next day. Again, i called up, and expressed my anger and disappointment, and request that i speak to a manager. The woman i talked to said, the manager will call me back. No call came. Later in the day, a guy called me and said he is the technician and he quoted rs.1500. When i told him the figure the helpline gave me. He asked me to re-confirmed. I again called up the helpline. The next day, a different number called me up and quoted rs.1800. I spent 3 days waiting, only to be played and eventually ignored when i refused to pay the inflated figure.