[Resolved] Voltas — damaged pcb card due to inefficient technician

Saurabh772004

from Mumbai, Maharashtra

Address:

Vijaynagar road number 8,Rukanpura Patna, 800014

I brought TATA all weather split ac 1.5 ton ac from munger electricals in year 2014.n satisfied with TATA product. But now due to inefficent technician who tarnished the satisfaction.He Confirmed pcb damaged/ censor not working/remote not working n many more issues like motor is working slow when on 9/6/19 I lodged complaint about ac not working with request no.[protected].
Since then following up with the agency or even with your manager went in vein. Your manager Mr Rajeev Ranjan not even bothered to revert or call back or support in resolving the issue .
Such callous n rude behaviour with customers I don't think is known to be the culture of TATA industries. Hope the sanctity will be maintained.
Its now 13 days passed with status quo.
Trust you will help in resolving n prioritizing my complaint to the satisfaction.

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Aug 19, 2019

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

Verified Support

Jun 22, 2019

Voltas Customer Care's response Dear Saurabh,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further assistance, please write to us at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team

Jun 26, 2019

Updated by Saurabh772004 Kindly update the status. We are not getting any update, when we are calling the customercare service then only getting update, ssue will be resolved by 4th July. Why to wait till 4th no answer.

Verified Support

Jul 02, 2019

Voltas Customer Care's response Dear Saurabh,

We assure you our team is working on your concern and request you to allow us some time. We will get in touch with you shortly.

Regards,
Voltas Online Team

Verified Support

Jul 17, 2019

Voltas Customer Care's response Dear Saurabh,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team