[Resolved]  Voltas — Defective split ac want to replace it

Sub :- Being harassed by ur team of customer care and technicians

Dear sir

I had bought a Voltas split A.C. on 3 may 2014 from KALPANA DIGITAL WORLD delhi. It was a hot and cold A.C. (1.5 Ton).
During last winter i faced some issue of A.C. not working properly-- stopped warming and there was some abnormal sounds in the machine. So i stopped using it and did not use it in winter.

I registered a complaint on 30.03.2017 evening that i want servicing of my A.C. and resolution of any technical issue that i had noticed in last winter. I was given a reference number -- [protected]

And was told that technician will call me up within 24 hrs and come. I told the executive that i want technician to come on 31.03.17 (as i am available). The executive told ok. Next day i.e. on 31.03.17 i called customer care again in the afternoon as i didnt get any call from any technician. I was told by the executive that "i am putting your number in the top priority list. And very soon a technician will call you up." However i did not get any call on 31.03.17.

On 01.04.17 (saturday) i got a call in evening around 4 - 5 pm that "we want to confirm your address." I told the executive that i have already told all details on 30.03.17 only and if there was any issue regarding address then you should have called me earlier. I told the address again. When i asked the executive that is any technician going to come tomorrow (sunday) as it was already around 4 pm when we talked then she told technicians dont work on sunday. I told her that then i want the technician to come on tuesday (04.04.17) as i will be free on that day. She told ok technician will call you up and come.

I did not get any call on sunday 02.04.17 as well but got an sms in sunday evening-- "Your request no [protected] has been cancelled. Reason Customer Reschedule please call at Helpline [protected] (24X7) for further assistance." On my registered mobile number.
I called customer care again at the same time and got greetings in some south indian language (though i had opted for hindi language) and told whole story in english..the executive listened silently and interacted in english. Then when i was done telling whole story then he asked me-- this is the "tamil" language department, i am arranging you a callback from hindi/english department.
I waited for the callback but didnt get any. Instead i got this sms --
" Dear Voltas Customer, your Accessories Rates request no is [protected]. For any further assistance please call our Helpline [protected] (24X7)." While i had never enquired about any "accessories rate".

I just dont know what has happened to the "TATA" Voltas company which used to be such a great brand. I had options of buying other A.C. but i bought a TATA product as i trusted its name. And now this is what i am getting..

kindly do the needful.

Thanking you
THAKUR SHIVESH VIJETA

Registered phone number-- [protected]

Add -- I.P. EXTENSION, PATPARGANJ, DELHI-92,