[Resolved]  Voltas — defective model of ac provided, no service provided from 2 weeks

Address:Panipat, Haryana, 132140

I had buy voltas split ac (Voltas 1.5 t sac 183 eza serial no : 4512528da05080) from "goela electronics pvt ltd" on 15/05/2019.
On 20 june 2019 ac stopped cooling. On switching on ac it was running but there was no cooling at all.
As my product is under warranty period i called voltas costumer care (Phone number - [protected]) on the same day i. E. On 20th june 2019. Its been 20 days since then but no service have been provided.

Since fault have appeared in my ac within 1 month of purchase thus it seems like i have been provided with defective piece so its complete fraud from company side. I appeal for replacement of my model with new one.
+1 photos
Was this information helpful?
No (0)
Yes (0)
Aug 30, 2019
Complaint marked as Resolved 
Voltas customer support has been notified about the posted complaint.
Verified Support
Jul 11, 2019
Voltas Customer Care's response
Dear Abhay,

We are sorry for the experience you had. Please write to us about your problem with your complaint number or registered mobile number at voltas.[protected]@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team
Verified Support
Jul 19, 2019
Voltas Customer Care's response
Dear Abhay,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Voltas
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    73%
    Complaints
    4384
    Pending
    136
    Resolved
    3040
    Voltas Phone
    +91 22 6665 6666
    +91 22 6665 6333
    Voltas Address
    2nd Floor, Voltas House, B Block, Chinchpokli, T B Kadam Marg, Cotton Green, Mumbai, Maharashtra, India - 400033
    View all Voltas contact information