[Resolved]  Voltas — defective model of voltas ac 1.5ton split eu183dzz given, no service provided from 2 months approx

Address:

Kathua, Jammu and Kashmir, 184101

I have purchased voltas ac 1.5ton split eu183dzz from one of suppliers in kathua (Jammu & kashmir) pin 184101 on 14th/may/2019 and installed on 16th of same month.
From the very next day it stopped working and then i raised a complaint & technician confirmed compressor is faulty in ac which is really disappointing.

Highlights
—
- ac usage 0.5 days, 2 months passed without ac
- waiting for replacement of split ac from approx 2 months now
- false commitments from very start by asm, bsm, escalation team & support team as well (Last week commitment passed as well like earlier 4 weeks continuous commitments)
- no way to track or know updates on approvals or my current status of request
- worst mistake of my life to go along with voltas ac selection
- peoples should take there job & position bit seriously that i felt in your support case
- i hope no other customer in future would suffer like you make people do
-i waited patiently till now... So called again & again but no results.

Supplier:
—
North india electronics
Sheedhi chowk kathua
[protected]@yahoo.com

Kathua service centre:
—
[protected]

This is really harassment of customers who believed in your company and i am really regretting even choosing volta's above others.

Complaint reference phone number: [protected]

Thanks & regards,
Rahul gupta ([protected])
Sunny gupta