[Resolved]  Voltas — defective outdoor unit and poor dealership experience

To

Voltas limited

Voltas house

'a' block

Dr. Babasaheb ambedkar road

Chinchpokli

Mumbai 400 033,

Subject: defective outdoor unit and poor dealership experience

Respected sir/madam,

I would like to bring to your notice the following facts and would request your kind intervention:

My name is meghna maji resident of flat 4c, naskar towers, ad 124, rabindrapally bazaar kolkata 700 101. On 16 june 2018, i purchased a voltas 183pzy-r/1.5 ton split ac-3s worth of rs 35000 on a finance mode from great eastern retail pvt ltd. Having its registered office at 20 old court house street & 21, hemanta basu sarani, kolkata pin:700 001, west bengal. A copy of the order receipt dated 16 june 2018 is attached herewith for your kind perusal.

First of all it is a huge disappointment that the dealership completely lacked in its services to provide a customer friendly atmosphere. They absolved themselves from all their responsibilities once the finance procedure got over. The contact provided for isd i. E. [protected] did not provide any cooperation after the invoice was generated.

Other astonishing fact would be the fake assurances made by the dealership that the free installation coupon would not be required in original, however on the date of installation the installer refused to complete the installation without the original coupon. I had to leave my office in between to reach the dealership to collect the original coupon and from there to my house which is approximately one hour in distance. It is pertinent to note all that to avoid a installation charge of rs 1500 i had to invest 700 rs extra in conveyance.

However on the way the installer informed me via phone that the outdoor unit is defective in nature as the condenser is damaged from inside. I informed great eastern right away however their callous behavior took me out of guard. They completely denied to exchange the outdoor unit and said that the outdoor unit shall be repaired by the service centre person. This is completely not acceptable on the ground that the product was completely new and the defect was found by the installer. The product was not even used therefore the role of service centre do not come in the way.

I therefore request you to intervene and direct the dealership to replace the damaged outdoor unit with a new one within two days from the receipt of this complaint or take the entire product in entirety. I shall not finance a repaired product which has not even seen a day in my house.

This kind of experience was not expected from a great brand like voltas and a renowned dealership like great eastern. Also kindly take steps to reimburse my travelling expenses along with a compensation of rs 5000 for the harassment caused to me and my family members.

Yours sincerely

Meghna maji

Ph no: [protected]