Voltas — defective split a.c model name 123LYe

Address:

New Delhi, Delhi

I purchased 1 split AC (Serial no. 4551674A14D000491) on 21 May 2014.The A.C was installed but provided no cooling at all on day 1. I contacted to your customer care and your services person [Service Request no. [protected], Dated 05/06/2014] who checked and informed that ‘Gas Leakage’ is taking place in the unit which is a manufacturing defect.They refilled the gas, however, it did not work properly at night. Again your representative vide {SR no. [protected] dated 7/6/2014} visited and refilled the gas, which worked for a few days. The defect was rectified again on 08/09/2014. The first free service was done by Ginni Aircon, your service partner, on 06/02/2015. The A.C was checked but it being winter season, its efficiency could not be properly measured. Today when I started the A.C it did not yield any cooling at all. I thought that a Tata product is considered a named product but it has been proved wrong. When the gas has been refilled thrice by your trained employees during the first year (warranty period) and the A.C is not working properly, how can any customer expect it would work well in the coming years. Who will bear the cost of refilling the gas again and again after the warranty period? This is a defective A.C as repeated efforts by your technicians have resulted in a big failure. I would therefore request you to replace the A.C with a new one so, that I do not suffer on account of defect in your product and also to ensure that your company's image is not spoilt.