[Resolved]  Voltas — **Demanding a REPLACEMENT OF AIR CONDITIONER**

Address:	625017
Website:	Voltas India

Hi Sir/Madam

Warm Greetings!
I am the regular customer for purchase of Voltas air conditioner and i have informed so many others about performance as long as I could remember. I have a Voltas window air conditioner, which is working without any issues for the past 10 years. Now i have purchased a split air conditioner model no.183 PYT(R) for my home from SACS showroom, Madurai on 31.05.2016 and installation was also made within 2 days. The air conditioner was hardly used approx for 200 to 250 hours during the past 10 months. Now summer has started and we began using the air conditioner, but we found that there was nearly zero cooling effect. so i lodged a complaint to Voltas service center. The service personnel came and said that the Freon gas has been completely leaked out gradually all these days because of improper installation on the first cut and now they have taken the unit to the service center.

Since it's been just 10 months from purchase of the ac and moreover since the usage was also very low, I likely demand for a COMPLETE REPLACEMENT of the entire unit. I believe you'll do the needful so that our relationship as a customer continues in the future too with Voltas.

NOTE: We had a chat with the service center out here and they denied a replacement for the same.

Regards
Antony Thangaraj