[Resolved] Voltas — different product received from the dealer

Ankesh Keshari

from Delhi, Delhi

Address:

CHITRATOLI road Ara , Bihar (802301), Hazaribagh, Jharkhand, 802301

I have bought a 1.5 ton AC from Suraj Prasad & Sons (CHITRATOLI ROAD, ARA, BIHAR-802301)
He billed me the with the serial number (4011294A19BC00967) but when I was opening the AC CARTOON I got know that I have received different product with different serial number which is (4011239A18KC02697). Then suddenly I rushed to dealer and asked him to change my product as I have received different product.
And it’s been more than 20 days and still the issue is same. So I just wanted to get my product which has been billed to me.
I have attached both the serial number details
Which I have received in box and as well as with billing.

+2 photos

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Aug 2, 2019

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

Verified Support

Jun 20, 2019

Voltas Customer Care's response Dear Ankesh Keshari,

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.[protected]@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team

Verified Support

Jun 28, 2019

Voltas Customer Care's response Dear Ankesh Keshari,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team