[Resolved] Voltas — facing multiple issues since purchased new split ac

Radhey1

from Gurgaon, Haryana

Address:

Gurgaon, Haryana

Hi team,
I am facing multiple issue since i purchased new split 1.5 ton ac. Earlier, i was facing water falling from the indoor unit since last year. Now i am facing extra sound issue after an engineer visit to fix water dropping issue.

Engineers visited here many times to fix the issue, but the issue is the same. I requested them to replace my faulty units.

I faced installation issue, cooling issues, water dropping issue from the indoor unit, extra sound from indoor unit and etc.

I have purchased it[protected]. Since that time i am facing issue and sometime engineer visited and some time complaints were resolved withou any resolution and notification.

Manytimes, i requested them to replace my faulty unit wiht good one and i am also ready to return it with 10% to 20% lose of money.

Please do the needfull and let us knwo if any action required from my end.

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Oct 22, 2019

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

Sep 18, 2019

Updated by Radhey1 My product details are given below:

AC type : Split
Capacity : 1.5 T
Model : AC 184VSZS(4 star-inverter)
Serial No : 4552254A18CC04865
Date of purchase :[protected]

Verified Support

Sep 18, 2019

Voltas Customer Care's response Dear Radhey,

We are sorry for the experience you had. Please write to us about your problem with your complaint number or registered mobile number at voltas.[protected]@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team

Sep 18, 2019

Updated by Radhey1 Hi team,

voltas.[protected]@gmail.com email address seems a invalid email address.

Sep 18, 2019

Updated by Radhey1 Hi @Valtas team,

I have already sent many emails to voltas.[protected]@gmail.com address, but the issue is not resolved.

The email subject line is " Escalation on service request No. [protected].[protected], [protected], [protected]...

Hi Team,

Is there any other way to log online consumer complaints regarding my issue?

How to file A Complaint In Consumer Court?

Please help me as i am very frustrated with Valtas services.

Verified Support

Sep 19, 2019

Voltas Customer Care's response Dear Radhey,

We have forwarded your concern to our team. Please allow us some time we will get in touch with you shortly.

Regards,
Voltas Online Team