[Resolved] Voltas — fake product: ac coil and gas leaks within a year

amitkumar85

from Delhi, Delhi

Address:

New Delhi, Delhi, 110032

Hi

Due to a good quality of Voltas, I have purchased window AC in April last year.
Yesterday suddenly my AC is shut down, I have called to customer care, they send service agent.
Service agent said AC gas is over and the coil is damaged, we have to change it.

How is it possible? AC coil is damaged within a year
How it possible to gas leaked in this small period.
I had done my AC last service 3 months back that time nobody tells me about this issue, because that time product is under warranty.

What quality of product and service you have provided to the customer can you explain?

Bill No: SLF02A[protected]
Date : 14/4/2017

Thanks
Amit

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Sep 13, 2018

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

Verified Support

Aug 01, 2018

Voltas Customer Care's response Dear Amit,

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.[protected]@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team

Verified Support

Aug 09, 2018

Voltas Customer Care's response Dear Amit,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.
Have a nice day.

Regards,
Voltas Online Team