[Resolved]  Voltas — faulty water cooler

Address:

Mumbai City, Maharashtra

NOT AT ALL HAPPY WITH Voltas and his Retailer. Today[protected] @ 10:05 AM I received a cal against my complaint of water cooler, I am very disappointed with the service provider the technician name Manish called me from +91-[protected], he informed me that there is fault with the Cooler and they need to take this cooler at their service centre I requested them not to take the cooler, many school children's they drink water from this cooler and also many passer by poor and needy people drink water from this water cooler you have to repair it or replace it with the new cooler. He was not able to reply I requested him to put me to his supervisor or Manager one Mr Shaker Alve he came online and he was very arrogant when I told him that this is the third time I have complaint about the faulty cooler why you are not repairing or taking action he was giving me stereophonic answer we have to bring back your cooler at our service centre according to me which is not an solution for my problem. I told him that if you don't attend to my complaint I will complaint to your higher authority on which Mr Shekar welcomed me and asked me to go where ever I can and do whatever you want. I have acces to Consumer Court and then to Media I will not sit quite bcoz this cooler was purchased with the purpose of providing free drinking water for the Poor and needy people of the society.Voltas being an Brand name and spending lots of money on advertisiement but not on after sale service. kindly look into this matter and resolve it amicably. However the Cooler is not working at all...it’s my very bad experience with VOLTAS in within one Month time I had made three complaints Over all I would say you send me the FAULTY Cooler, Please arrange the another brand new tested unit and take this BOX from me ASAP. Yasin [protected]