[Resolved]  Voltas — free service of voltas ac not done by service provider.

Address:

Tiruvannamalai, Tamil Nadu, 6158404

Dear sir,
This is arvind tiwary. I am from ranipet, vellore district, tamil nadu. I bought a voltas ac (Name of model:183v ey 1.5 tonne, ac sr no :4551978a16a004140 and outdoor unit sl no2: 4512038d16a007614) from your dealer in arcot, called anbu electronics on 19/03/2017. But it is unfortunate to reveal that i got my first free service done yesterday i. E on 08/03/2018. Now my one year is going to complete on 19/03/2019 so i will miss the second the free service. On contacting voltas customer care, i was told that the two free service is given for the first year. But i got a call of free service in the last month of one year i. E. Only on 07/03/2018 and service done on 08/03/2018. On 19/03/2018 my one year will completed so my second service will be lapsed with no reason of mine. When i called the dealer they told me that it is not possible for second free service since the one year warranty period will be over.

I know that your firm gives utmost importance to customer service and customers gives importance to mouth publicity rather than the advertisement given in print or visual media. Here i loose my privilege to get one free services because of the negligence of your dealer.
So i request you to do the necessary to reinstate my privilege for two free services. My phone number is [protected]
Expecting a favourable decision i remain,
Best regards