[Resolved] Voltas — gas leak within 14 months of purchase 1 ton window AC | |||
In the end week of May, 2013, I replaced 1 ton Voltas window Ac with LG 1 ton AC (purchased in April 2010) with understanding that Voltas who are pioneer in AC's and know Indian conditions and maintain quality products but I am sorry to record my feeling that voltas are also not maintaining quality due to price competition with multinationals as technician who visited my home informed that the copper pies are used in AC are of thin quality and therefore, can not sustain, the atmospheric conditions at Kurla due to sea. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Voltas customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
I had made a written as well telephonic complaint at Voltas website under Complaint No. SR#:[protected]. Inspite of informing the complaint attendant that I have been informed by the technician that there is leakage of gas, but still complaint attendant asked me to shelve first Rs. 350/- towards service personnel visit fee which is not at all required and then only he will give you estimate of expenses. thus, I have been asked to pay Rs. 350/= (Visit fee) + 1500 (gas Charges) + Rs. 400/= (Transportation Charges) + Rs. 150/= (for Nitrogeon Charge) totalling to Rs. 2, 400/= . Thus, one can understand the spending of Rs. 2400/= and that is for only 3 months guarantee and wrong judgement of buying Voltas, the pioneers in refrigeration in India which currently has compromised quality to competition.
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Sorry for the inconvenience. This is to inform you that your concern listed has been noted and we are working on it. We would like to get in touch with you for gathering more details. Please share your contact details and complaint description with us at [protected]@gmail.com and mention your complaint number in the subject line.
Thanks for your co-operation.
Regards,
Voltas Customer Care