[Resolved]  Voltas — gp capt rajesh pandit

Address:Gautam Buddh Nagar, Uttar Pradesh, 201303

Sir
I had got your services for my four a/c window type in around mid april18 and two a/c needed routine services while two had problem where gas had to be recharged hence one a/c on 19/april and one on 20/apr/18 the gas where changed and the a/c where serviceable. Since i am a retired man and children are away so we use these two a/c sparingly however my mother can to visit us and we had to use the a/c and found both these unserviceable. Unfortunately this happened on 21/jul/18 night and i called you service center on 22/jul/18.

I am happy that you have a very prompt service, and your service engineer came today before lunch, but just because it happened few days after your stipulated three months as told by your serve engineer. I will be paying for this maintenance

I only wanted to express my unhappiness at the present reliability of such a company like voltas where we have seen the a/c working at our parents house without such regular problem. Kindly advise

I am also an retired defence officer and b. Tech electrical from iit kharagpur and a professor in engineering college for seven years in the same discipline.
I find this a very sad state,
Regards
Rajesh pandit my email id "[protected]@gmail.com
A-2 sector 41 noida mob; [protected]
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Sep 8, 2018
Complaint marked as Resolved 
Voltas customer support has been notified about the posted complaint.
Jul 26, 2018
Updated by rajeshpandit1951
The a/c have been repaired t.there was gas leak in both a/c's and paid Rs.!800/-. one ac operation was not satisfactory and was again attended by your engineer. I satisfactory job was done. My complaint is why the charges after three months it should be for one summer season. and it should be spelled out in your receipt. the gas was filled on 19 Apr and 20 Apr and on 22 Jul I found them not serviceable, that is also because I required them on 22jul, Had I checked earlier kindly advise
Verified Support
Jul 27, 2018
Voltas Customer Care's response
Dear Rajesh,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team
Verified Support
Aug 07, 2018
Voltas Customer Care's response
Dear Rajesh,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.
Have a nice day.

Regards,
Voltas Online Team
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