Voltas — HIghly unsatisfactory service

Address:

Faridabad, Haryana, 121002

Team,

I bought voltas split ac 1 tonne from ashoka trading sec 16 faridabad on 10 april'16.

On 2 june, cooling of my ac decreased tremendously and became minimal.. I contacted voltas customer care and raised the ticket #[protected].

Service guys inspected ac and mentioned that gas has finished and refilled the gas but the cooling issue remained as it is.

We again raised the complaint on 4 june'16- #[protected] and mr. Dheeraj's emplyoees as well as mr. Ravindra visited and examined ac several times. No resolution came out. They then mentioned that there is defect in ac and it will be replaced.

My ticket was closed without any resolution and all i get to hear from service centre is they have forwarded the request for replacement.

I have no information since 9 june'16 if my request is being processed or they are working on getting us the resolution or when would i get the replacement.

I am highly unsatisfied and disappointed with their service.

I have gone through lot of harrassment and inconvenience because of this poor service.

I want to get my ac replaced asap or my money refunded.

Regards
Kamal malhotra
[protected]@gmail.com
[protected]