[Resolved]  Voltas — impecunious & dissatisfaction Customer support

Address:

New Delhi, Delhi

On purchasing voltas ac on april 2, 2010 i never thought i will ever face such a problem with voltas customer support, with the purchase of the ac a 5 year compressor warranty is also given by the company . On 30 July 2014 i started facing problem with the ac and registered my complaint, i wasn't aware enough to pin out the exact fault in the ac but on the visit of the technical engineer i was told that the compressor needs to get replaced, i was satisfied and the ac was taken by G.S AIR-CONDITIONING WORKS, NIRANKARI COLONY, DELHI-9 a voltas service center, on July 3 2014 i received my ac but what i found was that the service center despite of changing my compressor they used a cheap alternative to satisfy my issue and make the ac run for the season time being, capillary filter was changed and i was also charged rs 2500 for the gas filled in the process . i couldn't argue at that time because my ac was working and they used few technical jargon for my justification, the cheap alternative which was used to fix my ac gave up after a month only, i started getting problems in the ac again on august 20 2014, it used to trip itself, weird sound from the compressor was really annoying . I registered my complaint on 26 of august complaint number i.e [protected], i was assured that the technical support would reach me within 24 hours but 2 days passed i wasn't contacted by any of the executive, i also mailed them on 29 of Aug and received no response till now, making endless call to the customer care support i was kept on hold for long time and i was forced to disconnected . such an envious, fretful & vexatious service is never expected from a company like voltas . Finally on 29 of august around 8 at the night i was given a visit by a technician, he was the person who came 1 month ago and told me the problem in the compressor, he was blank because he was afraid if we faced the problem in future due to the cheap alternative what consequences will he face, he checked the ac it wasn't working he sat for 20 min and articulated me that he cant do anything this time because earlier also it was the problem with the compressor and this time also he believed it is the same problem . He assured me that a senior technician would give us a visit and a appropriate solution for the issue . I have been waited since august 2 and i havens received any call from the voltas or the service center either, making endless calls and receiving the same problem from the customer support i was kept on hold and given no importance, as a customer a started feeling helpless and so much grievanced that i couldn't do anything . Raising my voice here i strongly believe in the consumer court that my issue would be given importance and company like voltas which are exploiting common people in India should get a lesson from authorities and should be answerable to the consumers . All the necessary documents are attached .

Thanking You
R.P Singh
[protected]