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Voltas Complaints & Reviews

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Updated: Dec 5, 2025

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Voltas reviews & complaints page 169

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Address: 831005

Hello...My name is shuvendu mondal. I have purchased one voltas 1.2 ton ac from snapdeal.Then i called to customer care for installation & they told that with 24hr technicial will do the installation. But its around 48 hr crossed but no one called me or contact me for installation.But when i called again to customer care, they again told me that technician will go & do the installation. Due to this i got fed-up & now realizing why i bought voltas ac.Pls support. My request no is:-[protected].

Aug 6, 2021

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

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Voltas Customer Care

from Gurgaon, Haryana

Apr 14, 2016

Verified Support

Dear Customer (ShuvenduMondal),

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at [protected]@gmail.com.

Regards,
Voltas Online Team

Snapdeal.com Customer Care

from New Delhi, Delhi

Apr 21, 2016

Dear Shuvendu(ShuvenduMondal),

We have not received the requisite details on your concern. Kindly share your order id or complaint number with us on [protected]@snapdeal.com so that we may assist you further.

Regards,
Team Snapdeal

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Address: 831005

I bought a voltas wac 183 eye on 23 rd feb 2016. After 1 month of purchase it started displaying e2. I thought it was normal so i ignored but after 2-3 weeks my ac started malfunctioning. Once i set to a particular temperature say 23 degree it starts cooling and reaches 22 degrees and then the compressor stops. After that the compressor didnt start. And the temperature of the room come to normal and doesnt decreases further. I lodged a complaint and their technician attended bt couldnt resolve it. Now i am suffering.

Aug 5, 2021

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

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Voltas Customer Care

from Gurgaon, Haryana

Apr 14, 2016

Verified Support

Dear Customer (radhayshyam007),

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at [protected]@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team

Voltas Customer Care

from Gurgaon, Haryana

May 28, 2016

Verified Support

Dear radhayshyam007,

We're still awaiting the requisite details to help with your concern. In case your concern is still not resolved, please share your complaint number or registered mobile number so that we can assist with your concern.

Regards,
Voltas Online Team

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Address: Kolkata, West Bengal, 700026

Website: www.voltas.com

Hi,

I purchased two Voltas air-conditions in Kolkata last year. Facing a serious perennial issue with the installation of 1 of it. The other one ids doing okay. Due to wrong installation (piping) water is falling, not able to operate. Unfortunately both my parents are staying in that room itself and both of them are bed ridden. Doctor has advised to keep them in AC and in this heat of 40+ degree in Kolkata I am not able to do same because of you. Last year also I called for the same, your technicians worked but again it faltered this year when I tried.

I have been chasing your complaint department and service people for a long time now. This is not acceptable. Now today one person came after so many follow ups and asking for so many things.

Pl step in and get it resolved, else I will be forced to buy one more AC of a different brand and move to Consumer Forum with all my documentation.

I don't know who will bear the consequences if anything happens to my parents for this.

I want an immediate action.

Regards,
Dhritiman Sengupta/Suravita Ganguly
[protected]/[protected]
32G, Nakuleshwar Bhattacharjee Lane, Kolkata-700026, 4th Floor (installation address)
123B Monohar Pukur Road, Kolkata-700026 (billing address)

Aug 5, 2021

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

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Voltas Customer Care

from Gurgaon, Haryana

Apr 14, 2016

Verified Support

Dear Dhritiman Sengupta

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at [protected]@gmail.com.

Regards,
Voltas Online Team

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Address: 600045

Ref no-- [protected]. Dated[protected]
This is an complaint which should be taken in action within 24 hr or else we have to take some another step against Voltas . I am using Voltas A.C . since last 4 years. Within this 4 years I have reinstalled the machine in Kolkata twice but I have never had any bad experience which I faced in Chennai while reinstalling the machine in the same address where I installed my Voltas A.C . last year on. 2015. This time I placed the request on[protected] the technician came on[protected] that doesn't know Hindi neither English and the technician name was V.Plalian from Chennai cooling care they were not having any kind of identity cards which can proof they were representative from Voltas . The main problem was the existing copper wire which I have is little bit bend and they told me to buy 2 metre wire, I said connect the same wire which I was using for the last 4 years in same way but I never had a cooling problem. Mr. Rajan I don't know who was that manager he forced me to buy the copper wire I denied. Now from Voltas I am getting the SMS that I was unable to pay for the copper wire. I need immediate action on it .You can't play with customer's respect and I mean it I will take this matter if not the action taken by Voltaa against this Chennai Cooling Care or what.
Sobhan Mitra
[protected]

Aug 5, 2021

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

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Voltas Customer Care

from Gurgaon, Haryana

Apr 13, 2016

Verified Support

Dear Sobhan(Sobhan786),

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at [protected]@gmail.com.

Regards,
Voltas Online Team

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Address: 110030

Website: www.voltas.com

Its the worst brand you can ever purchase.

I got my a.c serviced from Voltas 15 days back (the service guy was very unprofessional and incompetent) and within few days the a.c stopped working for which I lodged a complain to Voltas.

I've been contacting them from past 6 days to repair my a.c which is in warranty but their is no response from their end.

They promise a particular day and would never turn up. If you call them back they'll tell you that they'll be coming tomorrow.

The weirdest thing is that they would cancel your request by themselves without giving any reason and you just have to call them again and again. I really wish I would have made the purchase from some other brand but Voltas.

The 2nd service request was given to Om Sai Service-
their no.s: [protected] & [protected]

Service requests numbers -
[protected]
[protected]
[protected]
[protected]

Aug 5, 2021

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

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Voltas Customer Care

from Gurgaon, Haryana

Apr 13, 2016

Verified Support

Dear Rupali(rupali.txe),

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at [protected]@gmail.com.

Regards,
Voltas Online Team

Voltas Customer Care

from Gurgaon, Haryana

Apr 20, 2016

Verified Support

Dear Rupali(rupali.txe),

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.
Have a nice day.

Regards,
Voltas Online Team

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201309

Website: www.voltasac.com

To whomsoever it may concern,

I am explaining here the worst ever experience i ever had with any after sale service provider voltas (Specifically ac)

Chapter 1

1) i relocated hence requested voltas guys to come and reinstall request no is [protected]
2) before installation the guys checked and confirmed that ac is working, everything is fine and the cooling gas is there
3) during installation, the guys did such a pathetic drilling (Almost broke the wall to do a hole, which was actually not required since builder already made an hole) - photo attached
4) while installation, the guys said that they cant use old pipes and it should be minimum 2 mt so they rejected the old pipes and used new one
5) after installation, the guys checked the leakage of gas with soap foam and found that there is no gas leakage.
6) the installation was really improper, specifically the indoor unit. Which was away from wall and slightly bent (Pic attached)
7) after the installation when the guys started the unit, the indoor motor dint start but the swing was working. The compressor was also working and they confirmed that whatever cooling is coming is because of compressor and gas is there.
8) the guys said that i need to call the customer care again and they will send the technician who will rectify the problem immediately without any additional cost.

Receipt of the service provider attached

Chapter 2

1) i tried customer care and was connected with some siddhivinayak enterprise (Mr. Adil [protected], [protected])
2) adil sent his technician who straight away told me that the installation is improper and needs to be redone and it will cost extra. When i denied to pay, he asked me to get it done through the earlier guys and went away. To my surprise they all are individuals not voltas guys. He also said that after proper installation, the indoor will start working.
3) when i pushed adil that i dont know individuals, i know only voltas and requested him to resolve the issue immediately. He sent another technician.
4) this technician had another story that there is no gas in the ac and indoor fan motor needs to be inspected.
5) when i said that earlier guys have confirmed that there was gas and they even checked the leakages. He also said to get in touch with earlier guys as if they all are different. He tried to adjust the indoor to reduce the bends.
6) when i asked adil to send me formal email that he can not rectify it, he denied to send me one.

Its been 3 weeks now and i am at 0 position even after paying my hard 3000 inr.

Looking at such poor after sale services, i think why did i bought a new voltas split ac in february just before this all incident.

Please get it rectify immediately if you guys really care for the consumers. Else i would personally like to take it further.

Aug 5, 2021

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

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Voltas Customer Care

from Gurgaon, Haryana

Apr 13, 2016

Verified Support

Dear Rupesh( Rupeshsingh1),

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at [protected]@gmail.com.

Regards,
Voltas Online Team

R

Rupeshsingh1

from Noida, Uttar Pradesh

Apr 14, 2016

Still waiting for your representative to reach me.

Regards,
Rupesh

R

Rupeshsingh1

from Noida, Uttar Pradesh

Apr 20, 2016

Hi,

I am in the receipt of number of Req No. 1) [protected] dated 15.04.16, 2) [protected] dated 20.04.16.

I was happy hoping that you guys actually took complaint of your customer seriously and have started working on that.

One of your guys Mr. Salim ([protected]) from some Limra Airconditioners started coordinating with me. As expected he also started with this and that (means this doesnt come in my service are but some other). I said "Boss I dont want to hear this and that. I know one name VOLTAS and if you may do it then do it else close the business. You dont deserve this fame." He promised that he will get it done in a day or two. I tried his number but he dint pick. When I tried yesterday, he said some guys will call me and come and fix it. When I called today, he hung me up on the call and asked to wait. After 10 min, I asked him to call me back but I dint get any call back from him.

To my surprise, I received call from Mr. Adil (same guy as referred in my first post) at 8:11 PM 20.04.16 and he specifically told me that it is going to be chargeable.

Do you guys seriously consider customer as nuts. Why should a customer pay additional for the wrong deeds of the monkeys hired by Voltas.

I think there is some serious loupe hole in your overall aftersale services or with VOLTAS itself. Please look into it or stop selling ACs you guys are not worth of such fame and are diminishing the name of TATAs.

Regards,
Rupesh

R

Rupeshsingh1

from Noida, Uttar Pradesh

Apr 20, 2016

I think, I have to write to Sanjay Johri directly

R

Rupeshsingh1

from Noida, Uttar Pradesh

May 13, 2016

CHAT WITH VOLTAS OVER FACEBOOK:

Conversation started April 14
Rupesh Singh
4/14, 11:55pm
Rupesh Singh
To whomsoever it may concern,
I am explaining here the worst ever experience I ever had with any after sale service provider VOLTAS (specifically AC)
CHAPTER 1
1) I relocated hence requested Voltas guys to come and reinstall request no is [protected]
2) Before installation the guys checked and confirmed that AC is working, everything is fine and the cooling gas is there
3) During installation, the guys did such a pathetic drilling (almost broke the wall to do a hole, which was actually not required since builder already made an hole) - Photo attached
4) While installation, the guys said that they cant use old pipes and it should be minimum 2 mt so they rejected the old pipes and used new one
5) After installation, the guys checked the leakage of gas with soap foam and found that there is no gas leakage.
6) The installation was really improper, specifically the indoor unit. Which was away from wall and slightly bent (pic attached)
7) After the installation when the guys started the unit, the indoor motor dint start but the swing was working. The compressor was also working and they confirmed that whatever cooling is coming is because of compressor and gas is there.
8) The guys said that I need to call the customer care again and they will send the technician who will rectify the problem immediately without any additional cost.
Receipt of the service provider attached
CHAPTER 2
1) I tried customer care and was connected with some Siddhivinayak Enterprise (Mr. Adil [protected], [protected])
2) Adil sent his technician who straight away told me that the installation is improper and needs to be redone and it will cost extra. When I denied to pay, he asked me to get it done through the earlier guys and went away. To my surprise they all are individuals not Voltas guys. He also said that after proper installation, the indoor will start working.
3) When I pushed Adil that I dont know individuals, I know only Voltas and requested him to resolve the issue immediately. He sent another technician.
4) This Technician had another story that there is no gas in the AC and indoor Fan motor needs to be inspected.
5) When I said that earlier guys have confirmed that there was gas and they even checked the leakages. He also said to get in touch with earlier guys as if they all are different. He tried to adjust the indoor to reduce the bends.
6) When I asked Adil to send me formal email that he can not rectify it, he denied to send me one.
Its been 3 weeks now and i am at 0 position even after paying my hard 3000 INR.
Looking at such poor after sale services, I think Why did I bought a new Voltas Split AC in February just before this all incident.
Please get it rectify immediately if you guys really care for the consumers. Else I would personally like to take it further.
April 16
Voltas AC
4/16, 11:08am
Voltas AC
Hi Rupesh Singh,
We regret the experience you had. We are looking into this and will get back to you with an update.
Rupesh Singh
4/16, 11:09am
Rupesh Singh
It's already been more than 3 weeks now
and m still waiting n suffering the deeds of your franchise monkeys
Please get it sorted by 20th since post that I will be traveling
Voltas AC
4/16, 12:57pm
Voltas AC
Hi Rupesh Singh,
We really apologize for the inconvenience caused. Please allow us some time to look into this for you.
Rupesh Singh
4/16, 1:05pm
Rupesh Singh
Sure, please
April 20
Rupesh Singh
4/20, 8:11pm
Rupesh Singh
Hi, I got the call from Adil +[protected]
He said that he will do it on chargeable basis
are you guys understand clients nuts
Why should I pay additional for the wrong deed of your monkeys
Dear Customer, your request no is [protected]. For any further assistance please call our Helpline [protected] (24X7).
Please sort it out on immediate basis. I am suffering from the Voltas since last 22 days now. I wish I had bought some other product
April 21
Voltas AC
4/21, 10:26am
Voltas AC
Hi Rupesh Singh,
Our team is working on your concern. Please be assured we'll update you soon on this. Thank you.
Rupesh Singh
4/21, 10:27am
Rupesh Singh
Can I have an email I'd here to communicate in better way
Voltas AC
4/21, 11:47am
Voltas AC
Hi Rupesh Singh,
You can follow up on your concern with us at [protected]@voltas.com. Moreover, we are in follow up with the concerned team and will update accordingly.
Rupesh Singh
4/21, 12:33pm
Rupesh Singh
Waiting for the same.
Rupesh Singh
4/21, 1:53pm
Rupesh Singh
Your request no [protected] has been cancelled.Reason Cust. Not Willing To Pay (OW) please call at Helpline [protected] (24X7) for further assistance.
Why would I pay for wrong work done by Voltas
Voltas AC
4/21, 1:59pm
Voltas AC
Hi Rupesh Singh,
We have already notified our team about your concern and is being looked upon by our team. Please allow us time to look into this for you.
Rupesh Singh
4/21, 2:00pm
Rupesh Singh
Ok pl get it done ASAP. I am available for next two days.
Voltas AC
4/21, 2:12pm
Voltas AC
Hi Rupesh Singh,
We have notified our concerned team about the issue you're facing. Rest assured we will update you soon on this.
Rupesh Singh
4/21, 2:13pm
Rupesh Singh
Ok thanks
April 22
Rupesh Singh
4/22, 12:08pm
Rupesh Singh
Hope things will be sorted within this summer "25 DAYS PASSED"
Voltas AC
4/22, 12:34pm
Voltas AC
Hi Rupesh Singh,
We are checking with the team regarding this issue. Kindly allow us some time and we'll update you soon on the same.
Rupesh Singh
4/22, 12:35pm
Rupesh Singh
Looks like a standard copy paste revert. Anyways I will wait for your quick update
Voltas AC
4/22, 12:55pm
Voltas AC
Hi Rupesh Singh,
We completely understand your situation and apologise for the experience. We need some time as your concern is still under process. We'll surely get back to you with an update.
April 25
Rupesh Singh
4/25, 9:07am
Rupesh Singh
3 days dead silence. I don't know why our honorable PM is promoting make in India, when the existing ones are not being able to justify their existence. Shame in you guys. If Tatas goes on the same path they are on due to such customer values, I fear the path is sane as that of Malya. I feel pity. Hope I made it clear hear how disgusted I feel because I went for Voltas not once not twice but now 5 times.
Voltas AC
4/25, 11:06am
Voltas AC
Hi Rupesh Singh,
We regret the delay. Our team is working on your problem. Rest assured we'll get in touch with you with an update soon.
Rupesh Singh
4/25, 12:15pm
Rupesh Singh
Looks like your punch line
Anyways thanks
April 28
Rupesh Singh
4/28, 2:09pm
Rupesh Singh
One month over today
Please send me an official email that you guys won't be able to rectify the issues created by you own
Voltas AC
4/28, 2:38pm
Voltas AC
Hi Rupesh Singh,
We understand that this is taking time and the same has been forwarded to our concerned team. Rest assured that we'll get back to you as soon as we have an update on this.
May 1
Rupesh Singh
5/1, 7:09pm
Rupesh Singh
Please define soon
May 2
Voltas AC
5/2, 11:42am
Voltas AC
Hi Rupesh Singh,
We understand that this is taking time and the same has been notified to our concerned team. We will get back to you as soon as we have an update on this.
Friday
Rupesh Singh
5/6, 12:32pm
Rupesh Singh
For you guys, "Tumse na ho payega"
Voltas AC
5/6, 12:38pm
Voltas AC
Hi Rupesh Singh,
We would request you to kindly allow us some time, as we have escalated this case to our team. As soon as we will receive revert from them we will update you with the same.
Rupesh Singh
5/6, 12:39pm
Rupesh Singh
It's already been 40 days
Are we living in stone age
or some under developed country
infact service providers like this are the main hurdle for make in India. I feel sorry that I have all 4 Voltas ACs
Voltas AC
5/6, 12:43pm
Voltas AC
Hi Rupesh Singh,
We are already checking with concern team regarding this issue. Kindly allow us some time to get back with an update.
Rupesh Singh
5/6, 12:45pm
Rupesh Singh
Please give me date
U may check for the date with highest authority
I can't wait for the whole season
because of such inefficient staff
I wish sometime everyone involve here face the same problem
Everyone can face any day see Malya today
Voltas AC
5/6, 12:57pm
Voltas AC
Hi Rupesh Singh,
We would request you to kindly allow us some time as your concern is being looked upon. We will get back to you shortly.
Rupesh Singh
5/6, 1:08pm
Rupesh Singh
A date pl
Voltas AC
5/6, 1:25pm
Voltas AC
Hi Rupesh Singh,
We understand that it is taking time. We would request you to kindly provide us some time to get back to you with an update.
Rupesh Singh
5/6, 1:28pm
Rupesh Singh
Looks like machine generated revert
Or a robot
Voltas AC
5/6, 1:48pm
Voltas AC
Hi Rupesh Singh,
Sorry to hear about the inconvenience this concern has caused to you. Kindly allow us time to get back to you with an update.
Rupesh Singh
5/6, 4:36pm
Rupesh Singh
A date please
Voltas AC
5/6, 4:55pm
Voltas AC
Hi Rupesh Singh,
Please be assured that we'll update you soon on this.

N

navneet kamra

May 23, 2016

Voltas — against voltas ac

i have voltas ac my ac is in warranty period from last 10-15 days my ac is not working i have compaint many many times to service center and toll free there was no response till now.

Improper installation and damage done during installation - Comment #2415715 - Image #0

D

deekshitha

Jun 15, 2016

Delivery

I booked voltas AC at the cool Chennai ayanavaram, Chennai last Thursday. But till now I didn't get the product I called somany time but not response properly. I don't know y there r doing like that. Kindly look into this issue, the people r spoiling ur brand name .

Voltas Customer Care

from Gurgaon, Haryana

Jun 24, 2016

Verified Support

Dear deekshitha

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.[protected]@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team

Voltas Customer Care

from Gurgaon, Haryana

Jul 5, 2016

Verified Support

Dear deekshitha

We're still awaiting the requisite details to help with your concern. In case your concern is still not resolved, please share your complaint number or registered mobile number so that we can assist with your concern.

Regards,
Voltas Online Team

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Address: 560066

Website: Snapdeal & Voltas AC

Respected sir/ maám,
I am facing issues with 2 acs purchased.
- i had purchased 2 voltas acs through snapdeal which was received on 30th march.
- i called voltas customer care for installation (Ref no. [protected]) which was done on 6th april (Rehman - [protected]). The very same day we noticed the ac was not cooling so we called the installation person again.
- i have spent 86, 000 (37, 500 for each ac, 3000 for installation of each ac, 5000 for stabilizer)
- he checked and said defective indoor pieces were sold to us.
- we called snapdeal but they said they cannot exchange the product as they have a 7-days return or exchange policy and since the product is covered by warrenty that i should contact voltas for further action.
- i called voltas and they sent the 2nd set of servicing men (Ishaan - [protected]) on 8th april, who checked and told us the installation is not done correctly and has caused gas leaks in both the acs. He gave us an invoice and asked for the 1st invoice, which the 1st servicing guy did not give us.
- then they were supposed to resolve the issue within 24hrs, which has not been met.
- to add, they have stopped taking my calls now. When i speak to customer care they cut my call before listening to the complete issue. The 2nd servicing person tells me now the issue is not there's and has moved to another servicing branch.
- voltas customer care isn't responding or helping even after lling them so many times and now they are saying they cannot do anything as snapdeal is responsible and i should call snapdeal not them.
- both the parties are blaming each other and no clarity of the problem has been conveyed to us properly. We are left hanging.

+1 photos

Apr 13, 2016

Complaint marked as Resolved

Voltas sent their 3rd servicing agent. He came and confirmed the 2nd complaint to be right (that is - installation wasn't done correctly hence all the cooling gas had leaked out). Based on this he refilled the cooling gas and showed me the pressure in the outdoor unit. However they did not call to confirm or inform. This person just came and serviced it well. He also said he was sent by the company to close the open request number and if the same issue repeats that I can let voltas know and they would replace the AC if required.

Voltas customer support has been notified about the posted complaint.

View replies

Voltas Customer Care

from Gurgaon, Haryana

Apr 14, 2016

Verified Support

Dear Customer (Mukulika_Sahoo),

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at [protected]@gmail.com.

Regards,
Voltas Online Team

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Address: New Delhi, Delhi, 110085

Website: voltas

I had booked 1st free service of 1.5 T Voltas split AC on 07-04-16. Request no [protected] was registered and slot of 09-04-16 at 1330 hrs was fixed. I was notified thru SMS. When no one turned up or phoned till 1430 hrs, I again called customer care. I was told they would look into the matter. Till 11-04-16 when I didnot get any call, I again contacted customer care at 1100hrs. I was told by 1200 hrs, the technician would call. But there was no communication till writing of this.
I am surprised is this the kind of service Voltas provide.

For, Mukesh Chandra
Anil Gupta [protected] (Delhi)

Aug 5, 2021

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

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Voltas Customer Care

from Gurgaon, Haryana

Apr 12, 2016

Verified Support

Dear Customer (milsoft7),

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at [protected]@gmail.com.

Regards,
Voltas Online Team

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Address: New Delhi, Delhi, 110059

I just talked to a person at [protected] his way of talking was un-acceptable. Voltas should improve his customer care representative's behaviour.

Aug 5, 2021

Complaint marked as Resolved

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Voltas Customer Care

from Gurgaon, Haryana

Apr 18, 2016

Verified Support

Dear Customer (aas mohammed),

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at [protected]@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team

Voltas Customer Care

from Gurgaon, Haryana

May 28, 2016

Verified Support

Dear Customer (aas mohammed ),

We're still awaiting the requisite details to help with your concern. In case your concern is still not resolved, please share your complaint number or registered mobile number so that we can assist with your concern.

Regards,
Voltas Online Team

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Address: Kolkata, West Bengal, 700136

Website: www.voltasac.com

My voltas split ac model 18v iy(1.5 ton) was delivered from snapdeal on 9th march. During installation/inspection, the voltas service team found that there was a defect in compressor pcb and they informed me to replace the pcb with a new one within a week. However even after a month they have not yet replaced the defective part due to which i am not able to use the product. I am not getting proper response from them despite calling their customer care repeatedly. I have already lodged a complaint in their official website to no avail. Their customer service is extremely pathetic and strict action should be taken against them. My complaint no is [protected]. Request you to please resolve this issue at the earliest so that i can use my new product, else i will escalate this issue to even higher authority.

Apr 18, 2016

Complaint marked as Resolved

I got calls from Snapdeal as well as Voltas customer care representative but Snapdeal didn't accept that they delivered the defective product to me even though I had mailed them the snapshot earlier. Snapdeal can't be trusted. Voltas tech team got in touch with me and replaced the defective part with a new one and its working fine now.

Voltas customer support has been notified about the posted complaint.

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Voltas Customer Care

from Gurgaon, Haryana

Apr 11, 2016

Verified Support

Dear Customer (sibasis mohapatra),

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at [protected]@gmail.com.

Regards,
Voltas Online Team

Snapdeal.com Customer Care

from New Delhi, Delhi

Apr 18, 2016

Dear Mr. Mohapatra(sibasis mohapatra),

We have not received the requisite details on your concern. Kindly share your order id or complaint number with us on [protected]@snapdeal.com so that we may assist you further.

Regards,
Team Snapdeal

S

sibasis mohapatra

from Bahula, West Bengal

Apr 18, 2016

Regarding the Voltas Complaint ID: 1263726, I have already shared my order id and complaint number with [protected]@snapdeal.com. I got a call from Snapdeal representative regarding the product but they didn't accept that they delivered the defective product to me even though I had mailed them the snapshot earlier. This kind of customer service is not at all acceptable. Anyway Voltas tech team got in touch with me and replaced the defective part with a new one and its working fine now, hence marking the complaint as resolved. Expecting much better service from both Snapdeal/Voltas in future.

Voltas Customer Care

from Gurgaon, Haryana

Apr 25, 2016

Verified Support

Dear Customer (sibasis mohapatra),

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.
Have a nice day.

Regards,
Voltas Online Team

H

hari jnana

from Palakollu, Andhra Pradesh

Jun 9, 2016

outdoor unit fan not running

sir I c had complianted on 4 th june 2014 regarding split ac problem of not functioning outdoor unit fan. so far no techinician attended to rectify the problem.

Shreyasingh36's reply, Jul 28, 2019

Same case has happened with me.. they are highly irresponsible and have very careless attitude .despite of being complaining again and again they are not taking any action @voltas worst product after sale service.

Voltas Customer Care

from Gurgaon, Haryana

Jun 17, 2016

Verified Support

Dear hari jnana

It seems to be a very old complaint. Please write to us if you are still facing any problem with your complaint number and mobile no. at voltas.[protected]@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team

Voltas Customer Care

from Gurgaon, Haryana

Jun 27, 2016

Verified Support

Dear hari jnana

We're still awaiting the requisite details to help with your concern. In case your concern is still not resolved, please share your complaint number or registered mobile number so that we can assist with your concern.

Regards,
Voltas Online Team

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Address: Kolkata, West Bengal, 700074

Website: Voltas

I complained about ac malfunctioning one week back.. One technician came to my home and reported that one part needs to be changed but the technician never came back..We called the customer care again and they said that they closed our prrvious complaint without knowing whether the problem got resolved or not. They requested to lodge a new complaint after that i have tried atleast 50times to call the toll free number but could not reach them. Now we are in a deep trouble because in a hot summer we could not use ac.

Aug 5, 2021

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

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Voltas Customer Care

from Gurgaon, Haryana

Apr 11, 2016

Verified Support

Dear Customer (SubhoDeb),

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at [protected]@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

I have a water dispenser of voltas. I've been calling their customer care from the past 3 days. However, they are neither ready to replace the dispenser nor ready to replace it. They do not even revert to our complaint. Please provide us the necessary feedback as the water dispenser is required to be repaired on urgent basis.
This is a very serious issue as I've heard so much about voltas. However, such poor service is just going to affect your goodwill as the customer care people refuse to help in any way and also do not have any sense of how to talk to the customers.

Aug 5, 2021

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

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Voltas Customer Care

from Gurgaon, Haryana

Apr 11, 2016

Verified Support

Dear Kanika (Kanika93),

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at [protected]@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team

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Address: New Delhi, Delhi, 110053

Website: counought place. new delhi

Bought an ac from croma counought place one week ago. Billing was in favour of meenakshi raghuvanshi. Bt nobody came to install yet. Even i called him many time. They gave time 2 days for installation that's why i take leave from office. Bt unfortunately they did not came. My 2 days leave became worthless. Even mr. A k gupta is cutting my ph. Also. Such a bad service i never expected. Same day my friend brought a blue star ac and after next day it was installed... Such type of employees are decrease your brand reputation and also harassing the costumer. Hope you will take action againts mr a k gupta and others who will be resposible for it and will inform me. Thanks

Aug 5, 2021

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

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Voltas Customer Care

from Gurgaon, Haryana

Apr 9, 2016

Verified Support

Dear Sanjeev (sanjeev[protected],

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at [protected]@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team

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Address: New Delhi, Delhi, 110084

Dear Sir,
I have purchased one window air conditioner in the year 2014 from Sargam Electronics (P) Limited.
The description of goods are as follows:
Voltas WRAC 1.5TON 185LY with stabilizer skybird ASL-4017. Now, I have requested on the custormer care no. of Voltas and got request no. [protected], in which the appointment schedule for[protected] at 12:17 PM but no body turned up.

I have again called customer care but people assured me each time and no further assistance was given me, rather, they cut the call in between. After attempting several call attempts, one executive answered my call and again lodged my greviance. He alloted me request no. [protected] and again gave me appointment schedule for[protected]. However, Voltas executives always assured that the technicians will approach via telecon in 24 hours. Its being long time to face such situation, the same has happened on last year.

Aug 5, 2021

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

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V

Vimalbaba

from Mumbai, Maharashtra

Apr 8, 2016

Hi,

I also make request of 2nd service for my Voltas Window AC and after getting service request number no body has visited to my place at scheduled time and I did not get any call for any update and toll free number is not connecting since long,

I make so many calls but did not get success. It is very disappointing.

My service request number is [protected]

Can someone respond quickly.

Regards
Vimal

Voltas Customer Care

from Gurgaon, Haryana

Apr 8, 2016

Verified Support

Dear Vimal (Vimalbaba)

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at [protected]@gmail.com.

Regards,
Voltas Online Team

Voltas Customer Care

from Gurgaon, Haryana

Apr 28, 2016

Verified Support

Dear Customer (Bhakt Dhruv )

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com.
Have a nice day.

Regards,
Voltas Online Team

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Address: 110095

Dear sir

for your information we are already inform day by day 02.04.2016 to 07.04.2016 regarding voltas deep freezer cooling problem. But nobody came till now kindly do this needful.

Regards,

James M.K.
F-57, 2nd Floor, Dilshad colony,
near HDFC Bank, delhi-110095
Phone Number:- [protected]
Land line Number [protected]

Aug 8, 2021

Complaint marked as Resolved

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Voltas Customer Care

from Gurgaon, Haryana

Apr 14, 2016

Verified Support

Dear Customer (James KM),

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at [protected]@gmail.com.

Regards,
Voltas Online Team

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Address: Kota, Rajasthan, 324005

We have placed a complaint about one of our window ac not working properly on 24th march 2016.The complaint was honored de next day but de problem wasnt rectified.We call upon de service center daily but no one has come to recitfy de problem. The reply we get is dat the technician is coming and he never comes.I am from kota rajasthan. Eatos restaurant, talwandi.Kindly do the needful asap.

Aug 5, 2021

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

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Voltas Customer Care

from Gurgaon, Haryana

Apr 7, 2016

Verified Support

Dear Customer (eatos)

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at [protected]@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team

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Address: Faridabad, Haryana, 121003

Website: Www.consumercomplains.in

Hello,
My name is prateek and i owe 2 air conditioners from voltas however i have been requested twice for the servicing of my ac and the appointment has also been booked twice however nobody has turned up and i have wasted my 2 days for you guys sitting home doing nothing and when the engineer called his timing is for 3'o clock and nobody appeared and he was very rude,
The people with whome i had word there name is Rajesh, Priya and some other people and when asked to connect to the manager my call disconnected twice and i will take this further, i have all the recordings as well...
Voltas the worst company i have ever seen and will make sure that I'll send u a legal notice soon...

Thank you
Prateek
[protected]

Aug 5, 2021

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

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Voltas Customer Care

from Gurgaon, Haryana

Apr 6, 2016

Verified Support

Dear Prateek Gogna

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at [protected]@gmail.com.

Regards,
Voltas Online Team

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Address: Vadodara, Gujarat, 390019

Website: Voltas and snapdeal

I've purchased 1.2ton voltas ac 153cy from snapdeal and installed in my house on 24-mar-15 through voltas installation team..

For the past 1 week i'm not able to run my ac due to frequent tripping of mcb within a minute of ac start up (I've encountered this issue within a week of installation). I've tried replacing the mcb but no good. Then after investigation with my electrician i've found that all my earthing wire in my house has got burnt due to ac and the issue didn't stop there.

While checking the connection from my indoor unit to the outdoor unit, i've found that the exposed portion of the cable has got cut by birds and that lead to short circuit. The copper tube and electric cable are left open without any insulation or armour which lead to this problem. I'm distressed with this badly unsafe installation by voltas team.

I've registered this compliant with voltas request number [protected]..

Voltas service technician has visited on 4apr and he is telling that the cable is to be replaced and some other technician will visit the next day and do the needful like covering the tubes and cables on extra cost. When i'm not responsible for the faulty and improper ac installation, why should i suffer like not using the ac for a week, replacing all wiring in my house, pay for ac cables and covering for cables and copper tubes and the distress.

Futher no one turned up on 5apr, i once again called voltas customer care, all they did is hear my story once again and registered a new compliant and told technician will visit on 7apr. Still unclear when this issue will get resolved ... ;(

+1 photos

Aug 5, 2021

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

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Voltas Customer Care

from Gurgaon, Haryana

Apr 6, 2016

Verified Support

Dear Customer (Bharath88 ),

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at [protected]@gmail.com.

Regards,
Voltas Online Team

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Address: New Delhi, Delhi, 110091

I have an issue with my a.c. that it is not cooling and it's remote is also behaving abnormally and it requires it's first wet service.
I got this AC installed last year, it is still in warranty period.
I logged a case via customer care toll free no. [protected] for this issue and got a case no. [protected] and got a message for technician visit for 3rd April, then it was postponed to 4th April. While doing followup on call for this case i got very irresponsible and rude behavious from executive which is not expected and acceptable from this Company.
After that the technician visit extended for 5th April. And now there was no technician visit to my place for solution and i have received a message for closure of case which is not acceptable for all. For your information how come technician sign itself his job sheet on the behalf of customer. I want you to investigate this asap and reopen my case.

Aug 5, 2021

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

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Voltas Customer Care

from Gurgaon, Haryana

Apr 6, 2016

Verified Support

Dear Customer (makhiro)

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at [protected]@gmail.com.

Regards,
Voltas Online Team

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Address: 629166

Website: Voltasac.com

My registered mobile number is [protected].my AC got repaired in last December.since then I have been registering complaints but nobody fixed it.finally they said the compressor has gone.though it was within the warranty period, they asked me to pay 3500.even I agreed for it.it's been months now, no one came to repair.is this the way ur customers are treated?kindly fix it asap

Voltas customer support has been notified about the posted complaint.

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Voltas Customer Care

from Gurgaon, Haryana

Apr 6, 2016

Verified Support

Dear Customer (Jebalin Jose S),

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at [protected]@gmail.com.

Regards,
Voltas Online Team

J

Jebalin Jose S

from Korampallam, Tamil Nadu

Apr 11, 2016

No one had even contacted so far???

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