[Resolved] Voltas — Improper installation and damage done during installation | |||||
To whomsoever it may concern, I am explaining here the worst ever experience i ever had with any after sale service provider voltas (Specifically ac) Chapter 1 1) i relocated hence requested voltas guys to come and reinstall request no is [protected] 2) before installation the guys checked and confirmed that ac is working, everything is fine and the cooling gas is there 3) during installation, the guys did such a pathetic drilling (Almost broke the wall to do a hole, which was actually not required since builder already made an hole) - photo attached 4) while installation, the guys said that they cant use old pipes and it should be minimum 2 mt so they rejected the old pipes and used new one 5) after installation, the guys checked the leakage of gas with soap foam and found that there is no gas leakage. 6) the installation was really improper, specifically the indoor unit. Which was away from wall and slightly bent (Pic attached) 7) after the installation when the guys started the unit, the indoor motor dint start but the swing was working. The compressor was also working and they confirmed that whatever cooling is coming is because of compressor and gas is there. 8) the guys said that i need to call the customer care again and they will send the technician who will rectify the problem immediately without any additional cost. Receipt of the service provider attached Chapter 2 1) i tried customer care and was connected with some siddhivinayak enterprise (Mr. Adil [protected], [protected]) 2) adil sent his technician who straight away told me that the installation is improper and needs to be redone and it will cost extra. When i denied to pay, he asked me to get it done through the earlier guys and went away. To my surprise they all are individuals not voltas guys. He also said that after proper installation, the indoor will start working. 3) when i pushed adil that i dont know individuals, i know only voltas and requested him to resolve the issue immediately. He sent another technician. 4) this technician had another story that there is no gas in the ac and indoor fan motor needs to be inspected. 5) when i said that earlier guys have confirmed that there was gas and they even checked the leakages. He also said to get in touch with earlier guys as if they all are different. He tried to adjust the indoor to reduce the bends. 6) when i asked adil to send me formal email that he can not rectify it, he denied to send me one. Its been 3 weeks now and i am at 0 position even after paying my hard 3000 inr. Looking at such poor after sale services, i think why did i bought a new voltas split ac in february just before this all incident. Please get it rectify immediately if you guys really care for the consumers. Else i would personally like to take it further. Was this information helpful? | |||||
Aug 5, 2021 Complaint marked as Resolved Voltas customer support has been notified about the posted complaint. | |||||
 9 Comments | |||||
Comments
Hi,
I am in the receipt of number of Req No. 1) [protected] dated 15.04.16, 2) [protected] dated 20.04.16.
I was happy hoping that you guys actually took complaint of your customer seriously and have started working on that.
One of your guys Mr. Salim ([protected]) from some Limra Airconditioners started coordinating with me. As expected he also started with this and that (means this doesnt come in my service are but some other). I said "Boss I dont want to hear this and that. I know one name VOLTAS and if you may do it then do it else close the business. You dont deserve this fame." He promised that he will get it done in a day or two. I tried his number but he dint pick. When I tried yesterday, he said some guys will call me and come and fix it. When I called today, he hung me up on the call and asked to wait. After 10 min, I asked him to call me back but I dint get any call back from him.
To my surprise, I received call from Mr. Adil (same guy as referred in my first post) at 8:11 PM 20.04.16 and he specifically told me that it is going to be chargeable.
Do you guys seriously consider customer as nuts. Why should a customer pay additional for the wrong deeds of the monkeys hired by Voltas.
I think there is some serious loupe hole in your overall aftersale services or with VOLTAS itself. Please look into it or stop selling ACs you guys are not worth of such fame and are diminishing the name of TATAs.
Regards,
Rupesh
I am in the receipt of number of Req No. 1) [protected] dated 15.04.16, 2) [protected] dated 20.04.16.
I was happy hoping that you guys actually took complaint of your customer seriously and have started working on that.
One of your guys Mr. Salim ([protected]) from some Limra Airconditioners started coordinating with me. As expected he also started with this and that (means this doesnt come in my service are but some other). I said "Boss I dont want to hear this and that. I know one name VOLTAS and if you may do it then do it else close the business. You dont deserve this fame." He promised that he will get it done in a day or two. I tried his number but he dint pick. When I tried yesterday, he said some guys will call me and come and fix it. When I called today, he hung me up on the call and asked to wait. After 10 min, I asked him to call me back but I dint get any call back from him.
To my surprise, I received call from Mr. Adil (same guy as referred in my first post) at 8:11 PM 20.04.16 and he specifically told me that it is going to be chargeable.
Do you guys seriously consider customer as nuts. Why should a customer pay additional for the wrong deeds of the monkeys hired by Voltas.
I think there is some serious loupe hole in your overall aftersale services or with VOLTAS itself. Please look into it or stop selling ACs you guys are not worth of such fame and are diminishing the name of TATAs.
Regards,
Rupesh
I think, I have to write to Sanjay Johri directly
CHAT WITH VOLTAS OVER FACEBOOK:
Conversation started April 14
Rupesh Singh
4/14, 11:55pm
Rupesh Singh
To whomsoever it may concern,
I am explaining here the worst ever experience I ever had with any after sale service provider VOLTAS (specifically AC)
CHAPTER 1
1) I relocated hence requested Voltas guys to come and reinstall request no is [protected]
2) Before installation the guys checked and confirmed that AC is working, everything is fine and the cooling gas is there
3) During installation, the guys did such a pathetic drilling (almost broke the wall to do a hole, which was actually not required since builder already made an hole) - Photo attached
4) While installation, the guys said that they cant use old pipes and it should be minimum 2 mt so they rejected the old pipes and used new one
5) After installation, the guys checked the leakage of gas with soap foam and found that there is no gas leakage.
6) The installation was really improper, specifically the indoor unit. Which was away from wall and slightly bent (pic attached)
7) After the installation when the guys started the unit, the indoor motor dint start but the swing was working. The compressor was also working and they confirmed that whatever cooling is coming is because of compressor and gas is there.
8) The guys said that I need to call the customer care again and they will send the technician who will rectify the problem immediately without any additional cost.
Receipt of the service provider attached
CHAPTER 2
1) I tried customer care and was connected with some Siddhivinayak Enterprise (Mr. Adil [protected], [protected])
2) Adil sent his technician who straight away told me that the installation is improper and needs to be redone and it will cost extra. When I denied to pay, he asked me to get it done through the earlier guys and went away. To my surprise they all are individuals not Voltas guys. He also said that after proper installation, the indoor will start working.
3) When I pushed Adil that I dont know individuals, I know only Voltas and requested him to resolve the issue immediately. He sent another technician.
4) This Technician had another story that there is no gas in the AC and indoor Fan motor needs to be inspected.
5) When I said that earlier guys have confirmed that there was gas and they even checked the leakages. He also said to get in touch with earlier guys as if they all are different. He tried to adjust the indoor to reduce the bends.
6) When I asked Adil to send me formal email that he can not rectify it, he denied to send me one.
Its been 3 weeks now and i am at 0 position even after paying my hard 3000 INR.
Looking at such poor after sale services, I think Why did I bought a new Voltas Split AC in February just before this all incident.
Please get it rectify immediately if you guys really care for the consumers. Else I would personally like to take it further.
April 16
Voltas AC
4/16, 11:08am
Voltas AC
Hi Rupesh Singh,
We regret the experience you had. We are looking into this and will get back to you with an update.
Rupesh Singh
4/16, 11:09am
Rupesh Singh
It's already been more than 3 weeks now
and m still waiting n suffering the deeds of your franchise monkeys
Please get it sorted by 20th since post that I will be traveling
Voltas AC
4/16, 12:57pm
Voltas AC
Hi Rupesh Singh,
We really apologize for the inconvenience caused. Please allow us some time to look into this for you.
Rupesh Singh
4/16, 1:05pm
Rupesh Singh
Sure, please
April 20
Rupesh Singh
4/20, 8:11pm
Rupesh Singh
Hi, I got the call from Adil +[protected]
He said that he will do it on chargeable basis
are you guys understand clients nuts
Why should I pay additional for the wrong deed of your monkeys
Dear Customer, your request no is [protected]. For any further assistance please call our Helpline [protected] (24X7).
Please sort it out on immediate basis. I am suffering from the Voltas since last 22 days now. I wish I had bought some other product
April 21
Voltas AC
4/21, 10:26am
Voltas AC
Hi Rupesh Singh,
Our team is working on your concern. Please be assured we'll update you soon on this. Thank you.
Rupesh Singh
4/21, 10:27am
Rupesh Singh
Can I have an email I'd here to communicate in better way
Voltas AC
4/21, 11:47am
Voltas AC
Hi Rupesh Singh,
You can follow up on your concern with us at [protected]@voltas.com. Moreover, we are in follow up with the concerned team and will update accordingly.
Rupesh Singh
4/21, 12:33pm
Rupesh Singh
Waiting for the same.
Rupesh Singh
4/21, 1:53pm
Rupesh Singh
Your request no [protected] has been cancelled.Reason Cust. Not Willing To Pay (OW) please call at Helpline [protected] (24X7) for further assistance.
Why would I pay for wrong work done by Voltas
Voltas AC
4/21, 1:59pm
Voltas AC
Hi Rupesh Singh,
We have already notified our team about your concern and is being looked upon by our team. Please allow us time to look into this for you.
Rupesh Singh
4/21, 2:00pm
Rupesh Singh
Ok pl get it done ASAP. I am available for next two days.
Voltas AC
4/21, 2:12pm
Voltas AC
Hi Rupesh Singh,
We have notified our concerned team about the issue you're facing. Rest assured we will update you soon on this.
Rupesh Singh
4/21, 2:13pm
Rupesh Singh
Ok thanks
April 22
Rupesh Singh
4/22, 12:08pm
Rupesh Singh
Hope things will be sorted within this summer "25 DAYS PASSED"
Voltas AC
4/22, 12:34pm
Voltas AC
Hi Rupesh Singh,
We are checking with the team regarding this issue. Kindly allow us some time and we'll update you soon on the same.
Rupesh Singh
4/22, 12:35pm
Rupesh Singh
Looks like a standard copy paste revert. Anyways I will wait for your quick update
Voltas AC
4/22, 12:55pm
Voltas AC
Hi Rupesh Singh,
We completely understand your situation and apologise for the experience. We need some time as your concern is still under process. We'll surely get back to you with an update.
April 25
Rupesh Singh
4/25, 9:07am
Rupesh Singh
3 days dead silence. I don't know why our honorable PM is promoting make in India, when the existing ones are not being able to justify their existence. Shame in you guys. If Tatas goes on the same path they are on due to such customer values, I fear the path is sane as that of Malya. I feel pity. Hope I made it clear hear how disgusted I feel because I went for Voltas not once not twice but now 5 times.
Voltas AC
4/25, 11:06am
Voltas AC
Hi Rupesh Singh,
We regret the delay. Our team is working on your problem. Rest assured we'll get in touch with you with an update soon.
Rupesh Singh
4/25, 12:15pm
Rupesh Singh
Looks like your punch line
Anyways thanks
April 28
Rupesh Singh
4/28, 2:09pm
Rupesh Singh
One month over today
Please send me an official email that you guys won't be able to rectify the issues created by you own
Voltas AC
4/28, 2:38pm
Voltas AC
Hi Rupesh Singh,
We understand that this is taking time and the same has been forwarded to our concerned team. Rest assured that we'll get back to you as soon as we have an update on this.
May 1
Rupesh Singh
5/1, 7:09pm
Rupesh Singh
Please define soon
May 2
Voltas AC
5/2, 11:42am
Voltas AC
Hi Rupesh Singh,
We understand that this is taking time and the same has been notified to our concerned team. We will get back to you as soon as we have an update on this.
Friday
Rupesh Singh
5/6, 12:32pm
Rupesh Singh
For you guys, "Tumse na ho payega"
Voltas AC
5/6, 12:38pm
Voltas AC
Hi Rupesh Singh,
We would request you to kindly allow us some time, as we have escalated this case to our team. As soon as we will receive revert from them we will update you with the same.
Rupesh Singh
5/6, 12:39pm
Rupesh Singh
It's already been 40 days
Are we living in stone age
or some under developed country
infact service providers like this are the main hurdle for make in India. I feel sorry that I have all 4 Voltas ACs
Voltas AC
5/6, 12:43pm
Voltas AC
Hi Rupesh Singh,
We are already checking with concern team regarding this issue. Kindly allow us some time to get back with an update.
Rupesh Singh
5/6, 12:45pm
Rupesh Singh
Please give me date
U may check for the date with highest authority
I can't wait for the whole season
because of such inefficient staff
I wish sometime everyone involve here face the same problem
Everyone can face any day see Malya today
Voltas AC
5/6, 12:57pm
Voltas AC
Hi Rupesh Singh,
We would request you to kindly allow us some time as your concern is being looked upon. We will get back to you shortly.
Rupesh Singh
5/6, 1:08pm
Rupesh Singh
A date pl
Voltas AC
5/6, 1:25pm
Voltas AC
Hi Rupesh Singh,
We understand that it is taking time. We would request you to kindly provide us some time to get back to you with an update.
Rupesh Singh
5/6, 1:28pm
Rupesh Singh
Looks like machine generated revert
Or a robot
Voltas AC
5/6, 1:48pm
Voltas AC
Hi Rupesh Singh,
Sorry to hear about the inconvenience this concern has caused to you. Kindly allow us time to get back to you with an update.
Rupesh Singh
5/6, 4:36pm
Rupesh Singh
A date please
Voltas AC
5/6, 4:55pm
Voltas AC
Hi Rupesh Singh,
Please be assured that we'll update you soon on this.
Conversation started April 14
Rupesh Singh
4/14, 11:55pm
Rupesh Singh
To whomsoever it may concern,
I am explaining here the worst ever experience I ever had with any after sale service provider VOLTAS (specifically AC)
CHAPTER 1
1) I relocated hence requested Voltas guys to come and reinstall request no is [protected]
2) Before installation the guys checked and confirmed that AC is working, everything is fine and the cooling gas is there
3) During installation, the guys did such a pathetic drilling (almost broke the wall to do a hole, which was actually not required since builder already made an hole) - Photo attached
4) While installation, the guys said that they cant use old pipes and it should be minimum 2 mt so they rejected the old pipes and used new one
5) After installation, the guys checked the leakage of gas with soap foam and found that there is no gas leakage.
6) The installation was really improper, specifically the indoor unit. Which was away from wall and slightly bent (pic attached)
7) After the installation when the guys started the unit, the indoor motor dint start but the swing was working. The compressor was also working and they confirmed that whatever cooling is coming is because of compressor and gas is there.
8) The guys said that I need to call the customer care again and they will send the technician who will rectify the problem immediately without any additional cost.
Receipt of the service provider attached
CHAPTER 2
1) I tried customer care and was connected with some Siddhivinayak Enterprise (Mr. Adil [protected], [protected])
2) Adil sent his technician who straight away told me that the installation is improper and needs to be redone and it will cost extra. When I denied to pay, he asked me to get it done through the earlier guys and went away. To my surprise they all are individuals not Voltas guys. He also said that after proper installation, the indoor will start working.
3) When I pushed Adil that I dont know individuals, I know only Voltas and requested him to resolve the issue immediately. He sent another technician.
4) This Technician had another story that there is no gas in the AC and indoor Fan motor needs to be inspected.
5) When I said that earlier guys have confirmed that there was gas and they even checked the leakages. He also said to get in touch with earlier guys as if they all are different. He tried to adjust the indoor to reduce the bends.
6) When I asked Adil to send me formal email that he can not rectify it, he denied to send me one.
Its been 3 weeks now and i am at 0 position even after paying my hard 3000 INR.
Looking at such poor after sale services, I think Why did I bought a new Voltas Split AC in February just before this all incident.
Please get it rectify immediately if you guys really care for the consumers. Else I would personally like to take it further.
April 16
Voltas AC
4/16, 11:08am
Voltas AC
Hi Rupesh Singh,
We regret the experience you had. We are looking into this and will get back to you with an update.
Rupesh Singh
4/16, 11:09am
Rupesh Singh
It's already been more than 3 weeks now
and m still waiting n suffering the deeds of your franchise monkeys
Please get it sorted by 20th since post that I will be traveling
Voltas AC
4/16, 12:57pm
Voltas AC
Hi Rupesh Singh,
We really apologize for the inconvenience caused. Please allow us some time to look into this for you.
Rupesh Singh
4/16, 1:05pm
Rupesh Singh
Sure, please
April 20
Rupesh Singh
4/20, 8:11pm
Rupesh Singh
Hi, I got the call from Adil +[protected]
He said that he will do it on chargeable basis
are you guys understand clients nuts
Why should I pay additional for the wrong deed of your monkeys
Dear Customer, your request no is [protected]. For any further assistance please call our Helpline [protected] (24X7).
Please sort it out on immediate basis. I am suffering from the Voltas since last 22 days now. I wish I had bought some other product
April 21
Voltas AC
4/21, 10:26am
Voltas AC
Hi Rupesh Singh,
Our team is working on your concern. Please be assured we'll update you soon on this. Thank you.
Rupesh Singh
4/21, 10:27am
Rupesh Singh
Can I have an email I'd here to communicate in better way
Voltas AC
4/21, 11:47am
Voltas AC
Hi Rupesh Singh,
You can follow up on your concern with us at [protected]@voltas.com. Moreover, we are in follow up with the concerned team and will update accordingly.
Rupesh Singh
4/21, 12:33pm
Rupesh Singh
Waiting for the same.
Rupesh Singh
4/21, 1:53pm
Rupesh Singh
Your request no [protected] has been cancelled.Reason Cust. Not Willing To Pay (OW) please call at Helpline [protected] (24X7) for further assistance.
Why would I pay for wrong work done by Voltas
Voltas AC
4/21, 1:59pm
Voltas AC
Hi Rupesh Singh,
We have already notified our team about your concern and is being looked upon by our team. Please allow us time to look into this for you.
Rupesh Singh
4/21, 2:00pm
Rupesh Singh
Ok pl get it done ASAP. I am available for next two days.
Voltas AC
4/21, 2:12pm
Voltas AC
Hi Rupesh Singh,
We have notified our concerned team about the issue you're facing. Rest assured we will update you soon on this.
Rupesh Singh
4/21, 2:13pm
Rupesh Singh
Ok thanks
April 22
Rupesh Singh
4/22, 12:08pm
Rupesh Singh
Hope things will be sorted within this summer "25 DAYS PASSED"
Voltas AC
4/22, 12:34pm
Voltas AC
Hi Rupesh Singh,
We are checking with the team regarding this issue. Kindly allow us some time and we'll update you soon on the same.
Rupesh Singh
4/22, 12:35pm
Rupesh Singh
Looks like a standard copy paste revert. Anyways I will wait for your quick update
Voltas AC
4/22, 12:55pm
Voltas AC
Hi Rupesh Singh,
We completely understand your situation and apologise for the experience. We need some time as your concern is still under process. We'll surely get back to you with an update.
April 25
Rupesh Singh
4/25, 9:07am
Rupesh Singh
3 days dead silence. I don't know why our honorable PM is promoting make in India, when the existing ones are not being able to justify their existence. Shame in you guys. If Tatas goes on the same path they are on due to such customer values, I fear the path is sane as that of Malya. I feel pity. Hope I made it clear hear how disgusted I feel because I went for Voltas not once not twice but now 5 times.
Voltas AC
4/25, 11:06am
Voltas AC
Hi Rupesh Singh,
We regret the delay. Our team is working on your problem. Rest assured we'll get in touch with you with an update soon.
Rupesh Singh
4/25, 12:15pm
Rupesh Singh
Looks like your punch line
Anyways thanks
April 28
Rupesh Singh
4/28, 2:09pm
Rupesh Singh
One month over today
Please send me an official email that you guys won't be able to rectify the issues created by you own
Voltas AC
4/28, 2:38pm
Voltas AC
Hi Rupesh Singh,
We understand that this is taking time and the same has been forwarded to our concerned team. Rest assured that we'll get back to you as soon as we have an update on this.
May 1
Rupesh Singh
5/1, 7:09pm
Rupesh Singh
Please define soon
May 2
Voltas AC
5/2, 11:42am
Voltas AC
Hi Rupesh Singh,
We understand that this is taking time and the same has been notified to our concerned team. We will get back to you as soon as we have an update on this.
Friday
Rupesh Singh
5/6, 12:32pm
Rupesh Singh
For you guys, "Tumse na ho payega"
Voltas AC
5/6, 12:38pm
Voltas AC
Hi Rupesh Singh,
We would request you to kindly allow us some time, as we have escalated this case to our team. As soon as we will receive revert from them we will update you with the same.
Rupesh Singh
5/6, 12:39pm
Rupesh Singh
It's already been 40 days
Are we living in stone age
or some under developed country
infact service providers like this are the main hurdle for make in India. I feel sorry that I have all 4 Voltas ACs
Voltas AC
5/6, 12:43pm
Voltas AC
Hi Rupesh Singh,
We are already checking with concern team regarding this issue. Kindly allow us some time to get back with an update.
Rupesh Singh
5/6, 12:45pm
Rupesh Singh
Please give me date
U may check for the date with highest authority
I can't wait for the whole season
because of such inefficient staff
I wish sometime everyone involve here face the same problem
Everyone can face any day see Malya today
Voltas AC
5/6, 12:57pm
Voltas AC
Hi Rupesh Singh,
We would request you to kindly allow us some time as your concern is being looked upon. We will get back to you shortly.
Rupesh Singh
5/6, 1:08pm
Rupesh Singh
A date pl
Voltas AC
5/6, 1:25pm
Voltas AC
Hi Rupesh Singh,
We understand that it is taking time. We would request you to kindly provide us some time to get back to you with an update.
Rupesh Singh
5/6, 1:28pm
Rupesh Singh
Looks like machine generated revert
Or a robot
Voltas AC
5/6, 1:48pm
Voltas AC
Hi Rupesh Singh,
Sorry to hear about the inconvenience this concern has caused to you. Kindly allow us time to get back to you with an update.
Rupesh Singh
5/6, 4:36pm
Rupesh Singh
A date please
Voltas AC
5/6, 4:55pm
Voltas AC
Hi Rupesh Singh,
Please be assured that we'll update you soon on this.
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Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at [protected]@gmail.com.
Regards,
Voltas Online Team