[Resolved] Voltas — installation charges

[Resolved] Voltas — installation charges

S Ssoni.2882 from Mumbai, Maharashtra

I bought 1 ton voltas inverter a. C. For. Snehanjali store who offered n claimed to give installation with 499 rs n extra charges to 5500 rs. However i read some review online n decided to get installation done through voltas only so my warrenty does not get void in case if i have opt snehanjali installation. I have booked installation through customer care n she said it's free installation 4 inverter a. C.. Next day when technician came he asked from where i bought n then he asked for 1500 rs for installation. I again called to customer care n she registered complain n later again called c care n they asked that it's 499 rs but guy was not ready n he called to his serive centre. This took 45 min so later he asked n convinced for 499 rs. However i booked installation which was free n i got msg from customer care that your request is resolved n u paid 0 free installation... This was not correct.. I paid 499 plus gst... N other stand n pipe charges. Such a poor communication n service. I saw ad in paper that it's free installation n hence i opted 4 voltas installation... Was this information helpful? No (0) Yes (0)
Jul 15, 2018 Complaint marked as Resolved Voltas customer support has been notified about the posted complaint. Verified Support May 14, 2018 Voltas Customer Care's response Dear Customer(Ssoni.2882 ), We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.[protected]@gmail.com and we will put all our efforts in trying to help you out. Regards, Voltas Online Team May 18, 2018 Updated by Ssoni.2882 I have already mentioned about 8ssue here. Pls solve the same. Verified Support May 18, 2018 Voltas Customer Care's response Dear Customer(Ssoni.2882 ), In order to look your matter. Please share your complaint number and mobile no. at voltas.[protected]@gmail.com and we will put all our efforts in trying to help you out. Regards, Voltas Online Team Verified Support May 22, 2018 Voltas Customer Care's response Dear Customer(Ssoni.2882), We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com. Regards, Voltas Online Team May 23, 2018 Updated by Ssoni.2882 Below is fetail gor request no.n I got below message. It's not solved yet. Request No [protected] is resolved, Fee Collected Rs 0. Call [protected] for assistance or SMS 1 if Happy else 2 to [protected]. SMS Charge Apply Verified Support Jun 06, 2018 Voltas Customer Care's response Dear Customer(Ssoni.2882), Kindly share your contact number with us. Regards, Voltas Online Team Verified Support Jun 14, 2018 Voltas Customer Care's response Dear Customer(Ssoni.2882), We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.[protected]@gmail.com. Have a nice day. Regards, Voltas Online Team
1 Comment	Share
Submit Close