[Resolved] Voltas — installation of a. c. improper

prashant_milku

from Mumbai, Maharashtra

Address:

4-A, BALAJI ENCLAVE, 35 KUMIR JALA ROAD, 712203

Dear Sir / Madam,
I purchased voltas A. C. 1.4 ton. Your installation engineer did not fix the water outer outlet pipe properly. Pipe connector teared off and now water is seeping through the walls and sun shade. I have complained many times but voltas service centre in Serampore sends service engineer instead of installation engineer/work man. Improper outlet pipe fitting was done by Amit Koley, kindly take strict action against him and Serampore service center phone number - [protected]. I also complained about this matter to your ASM but he also ignored my complaint, his phone number is - [protected].Take action against him also.
My flat is on the fourth floor and during installation your engineer used safety belt. I have already arranged one safety belt for your workman. My A. C. is still under warranty period.
Kindly look into the matter and solve my problem or else I will approach consumer forum.
Regards,
Prashant Sharma.

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Jul 8, 2019

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

Verified Support

May 29, 2019

Voltas Customer Care's response Dear Prashant,

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.[protected]@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team

Verified Support

May 30, 2019

Voltas Customer Care's response Dear Prashant,

Thanks for sharing the requisite details with us. Please be assured that we are working on your concern and we'll get back to you soon with an update.

Regards,
Voltas Online Team