[Resolved] Voltas — Installation pending for many days

anupam27

from Kolhapur, Maharashtra

Address:

Kolhapur, Maharashtra, 416001

I purchased voltas split ac online and it was delivered on 31 march 2017. Then i called customer care for installation. They said our technician will visit in 24 working hours. After 24 hrs i called again and they provided me a new request no. I'm calling them daily and what they are doing is just giving me new request nos. They gave me technicians no. But technician did'nt recieved the call. I am calling them daily for more than 5 days. I also mailed them to atlest tell if they are going to install or not so that i can take other efforts. But they didnt replied. And the height is i recieved message from voltas that customer not responding. Here Im calling them everyday, and fact is voltas/technician is not responding, so how can even they give such messages.Im still waiting for installation.

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May 19, 2017

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

Verified Support

Apr 06, 2017

Voltas Customer Care's response Dear Customer (anupam27),

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.[protected]@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team

Apr 08, 2017

Updated by anupam27 Worst service by voltas. I was calling voltas for installation daily for 6 days and what they were doing was just providing me new request nos. Finally technician came on 7th day and did the installation but faulty one. Yes faulty installation by authorised people. When i was going through the isntruction manual i came to know that there should be minimum 50 cm open space left from the ceiling for the outdoor unit and in my case they have kept 27cm. Which is almost half. Which could affect cooling as it will obstruct air in and out. I requested the concerned team for reinstallation because after paying them Rs. 1600, i expect atlest the job should be done correctly. Otherwise whats the difference between authorised and others if authorised are also untrained. But they were arguing and were not ready. My only expectation is that they should correct their mistake. As faulty installation can reduce performance

Verified Support

Apr 18, 2017

Voltas Customer Care's response Dear customer (anupam27),

We hope your concern is resolved. Please drop us an email at voltas.[protected]@gmail.com in case you need any further assistance.

Regards,
Voltas Online Team

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Comments

rahuledu85

from Delhi, Delhi

Made a complaint for breakdown of my AC and received request no.[protected] on 30/03/2017 at 09:14 p.m. but no one came to solve my problem till today i.e.01/04/2017 at 09:00 p.m. it is approximately 48 hours however company assured that my fault will be cured within 24 hours. I repeatedly called customer care but no help found. mob-[protected]

Voltas Customer Care's response, Apr 7, 2017

Verified Support

Dear Customer (rahuledu85),

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at voltas.socialmedia@gmail.com.

Regards,
Voltas Online Team

kwmariyam

Cheater organistion who sold the defected prodcut n now asking for money. from day one i have been chasing like fools to replace it d moment we brought from mkt. but the oragnistion already got their money n perks so least bother.