Voltas — inverter ac

Address:Thiruvananthapuram, Kerala, 695024

I have purchased voltas invertor ac on 31st august 2018 and dealer has informed 5year full warranty and 10year compressor warranty for product purchased before above mentioned date and hence rushed my purchase.

But on product installation, warranty card was checked and observed only 1year plus 5year compressor warranty. On enquiring with dealer, it was informed we have to register online within a week of purchase to avail same.

For registering online i dont find any website link, only option found was sms 'wta' to [protected]. Even after repeated sms no calls where received and seven days will be over in another 3 days. I feel voltas and dealer is cheating customers with offers which they dont intend to provide...

Neither the dealer or company has mentioned anything regarding warranty registration within a week to avail same and was informed for all warranty service invoice is only necessary. Its because i had gone in detail to check warranty conditions came to know about same. Majority customers will not be checking same and customers are knowingly cheated by company and dealer..
Was this information helpful?
No (0)
Yes (0)
Voltas customer support has been notified about the posted complaint.
Complaint comments 

Comments

It's been a 4 months and got a servicing date of air conditioner as I'm getting messages from company but no one has come to do it till, and it's not working properly also so could you please replace with another one
Mahesh Babu Gangavath's reply, Aug 31, 2018
Air conditioner bought 5 months a back, servicing date has been come but no one responding to my request, hope you will clear my problem as soon as possible.
Voltas Customer Care's response, Sep 10, 2018
Verified Support
Dear Mahesh,

We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at voltas.socialmedia@gmail.com and we will put all our efforts in trying to help you out.

Regards,
Voltas Online Team
Voltas Customer Care's response, Sep 18, 2018
Verified Support
Dear Mahesh,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.socialmedia@gmail.com.

Regards,
Voltas Online Team
AC is not working. It's showing F1 in the display place. Please need urgent rectification.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Voltas
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    73%
    Complaints
    4386
    Pending
    136
    Resolved
    3040
    Voltas Phone
    +91 22 6665 6666
    +91 22 6665 6333
    Voltas Address
    2nd Floor, Voltas House, B Block, Chinchpokli, T B Kadam Marg, Cotton Green, Mumbai, Maharashtra, India - 400033
    View all Voltas contact information