[Resolved]  Voltas — issue with the new voltas windows ac

Address:

Gurgaon, Haryana, 122003

This is regarding the Voltas windows AC which we bought recently this year on 13th May 2018 from 's.r.a retails pvt ltd'. The very next month we started facing the cooling issue and thus raised the complaint with the Voltas. Complaint request No is - [protected]. Voltas technician visited u and suggested us to get the stabilizer replaced with the dealer. We got it replaced, but issue still remains unresolved.
We called them again, they again visited and took the AC to the workshop for the further analysis and this time they replaced the compressor and AC remote both .After new compressor we are not happy with the cooling and also facing two new more issues with it i.e noise level is significantly high now and also the indicator that tells the compressor running status is not working.We Raised it again to the voltas (Complaint Request No is - [protected]) and they said they will come back again and check, though still awaiting their visit.Our point is how can new product has so many problems, compressor, stabilizer and remote they already replaced still having so many issues in it.If it was the old product we could have understood but its hardly 2 months. We can not afford it and thus expect the Voltas to fully replace the AC .I have been the Tata employee for more than 10 years and know how important is the customer satisfaction for them, having said that expects the positive response from them.

Regards
Gaurav Gupta
[protected]