Voltas — Legal action for voltas window ac

Address:	Ambala, Haryana, 134003
Website:	Voltas window A.C

Model - 1.5t voltas 185 dy (Deluxe)
Serial no - 4011129a15f022305
Complaint no. - [protected]

I have purchased voltas window ac 1.5 ton on 22 april 2016 from dealer-arvind electronics in ambala city. And dealer has send his technician for installing the window ac, and when he opened the ac box the fresh air lid was broken from the main unit and it was seperate from the main unit, and the swing was also not working, and when i said the dealer that i have received a defective item, he said that contact to service center. So on the first day i have contacted service center. And today on 23 april 2016 when the technician visit from service center-'gulati electronics' he said that the fresh air compartment lid cannot be repaired and he went. And then after contacting service center so many times they have sent a different fresh air lid of another ac, that's not genuine voltas part, so it doesn't fit in my ac. And now there is no response by them.
So i am facing very much problem, i have purchased new ac yesterday by making full payment and then also i have received a defective item and there is no resolution provided to me. I have 3 more window ac of voltas and first time i am facing so much problem with this new piece.In future i will never purchase voltas ac. So you should cancel the franchisee with service center and dealer because they are doing nothing. Its a very very worst service provided by voltas. So now either repair my ac with genuine voltas part or replace my air conditioner by 24 april 2016, otherwise i will take a legal action through consumer court.

Deepak gupta (Advocate)
Contact no. - [protected]