[Resolved] Voltas Limited — Service issue

wukkalam

from Delhi, Delhi

Address:

500079

My self wnr karthik, resident of bn reddy nagar, hyderabad (500079). We have bought a voltas air cooler last may-2016. He have used for 2 months during the summer, later packed it. Again we have opened the pack and started using it in first week of may-17. We have observed that cooling was not happening, hence lodged the complaint at voltas customer care ([protected] - toll free number) on 6th may-2017 (Complaint no - [protected]. Till now no technician come to our home to repair it. We made many followup with customer care, every time they say they will call back and send some one but to our surprise no one call us back.

My wife (Shapuram chandana) who lodged the complaint on 6th may 2017 is a 9th month pregnant lady and she is unable to resist this summer heat. She repeatly called the customer care but all her efforts went in vein.

We request you to help me with compensation from the company which made my wife to suffer alot.

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Jul 15, 2017

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

Verified Support

May 19, 2017

Voltas Customer Care's response Dear Customer (wukkalam),

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team

Verified Support

Jun 14, 2017

Voltas Customer Care's response Dear Customer (wukkalam),

We hope your concern has been resolved. Please drop us an email at voltas.[protected]@gmail.com in case you need any further assistance.

Regards,
Voltas Online Team