[Resolved]  Voltas — Low quality products and irresponsible service

Address:

Kozhikode, Kerala, 673006

Volta's is one of the biggest fraud company in india in ac manufacture. We have purchased split ac from kozhikode and within 1 year itself it's become un usefull machine. Even chinese un branded companies gives much better performance & quality than voltas...

Talking about customer service center (Kozhikode, kerala), now a days most of the companies are trying to improve the the customer service quality in terms of delivary time, number of service center, customer relations etc... But volta's customer service policy is against these things... They were trying to insult customers...
Coming to my issue, our ac stopped working after 9 month from purchase date (I am lucky, my neighbor ac stopped working after 1 month)... We have raised a service request, but no response from service center... When we call the customer service center (Kozhikode, kerala), they always says "will come day after tomorrow"... Finally the honourable service center guy came to our home... (Biggest comedy is that guy doesn't know how to operate ac itself...)... They have taken the condonser to service center... After that no information from service center, whether the condenser is repaired or not... Last one month we have continuously tried to contact service center... They always replied like "will deliver the condenser day after tomorrow"... (. Now i am doubtful whether any automatic reply system setup at customer service center... Because their reply is same at all)...

I haven't seen these kind of irresponsible service from any company... Also untrained service guys... I forgot to mention the customer relations ship executive... The sound is like a lady, but the behavior is very bad than men... She doesn't know how to handle customers

I am just wondering how these staffs are getting recruited?... I wish thanks to the hr team, for putting a group of irresponsible staffs into customer service center...

I will never recommend voltas product s to my friends or to my enemies

Thanks for all your support