[Resolved] Voltas — malfunctioning of newly installed ac

prasanta02061981

from Jamshedpur, Jharkhand

Address:	755019
Website:	www.voltas.com

I purchased a split ac on 17.06.2018 model no - 183v dzu 1.5tr 3 star inverter (Invoice no - dpjv/18-19/223) and it was installed on 18.06.18.

But its a matter sorrow just after one day it is unable to cool. I complained at store (Dew point). Then the technician visited and replaced the stabilizer as the corrective action. After changing the stabilizer the technician found issue in compressor unit and remarked that the compressor is not working properly. But he did not state the exact reason of the malfunctioning of the product and he left.

From a brand like voltas we cant expect such a terrible experience and it leads to a very dissatisfied feed back for both the product and service.

Plz help with this regard

Prasanta nayak
[protected]
[protected]@yahoo.co.in

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Jul 22, 2018

Complaint marked as Resolved

Voltas customer support has been notified about the posted complaint.

Verified Support

Jun 21, 2018

Voltas Customer Care's response Dear Prasanta Nayak,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further clarifications, please write to us at voltas.[protected]@gmail.com.

Regards,
Voltas Online Team

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Comments

milindgenious

from Gurgaon, Haryana

It's been one month i trying to get my AC registration. Send many message, call but did not get any call from your side or any warranty document. Very dissatisfied from Voltas service. Hope i did not choose wrong company product.
My number
[protected]
[protected]@gmail.com
Name.. Milind

Voltas Customer Care's response, Jun 22, 2018

Verified Support

Dear Milind,

We assure you that our team is working on your concern so we request you to allow us some time. We will get in touch with you shortly.

Regards,
Voltas Online Team

Voltas Customer Care's response, Jun 27, 2018

Verified Support

Dear Milind,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with. Please feel free to give us your feedback at voltas.socialmedia@gmail.com.
Have a nice day.

Regards,
Voltas Online Team